Director
CurrentReact Computer Partnership is an award winning, family run business that provides installation and support of IT systems for organisations who are looking to outsource this function, or need support for an individual in the company who looks after the IT. We understand that our services need to align with your business processes. That’s why we base everything on ITIL; the most widely accepted approach to IT service management in the world. Every call we get is given a priority based on how badly it’s affecting your business. Every result is then measured and we are proud to say that around 99% of all calls are closed within our target times and on average 50% of calls are closed within an hour. As well as providing a full infrastructure service React offers our award winning Intelligent Technology service. Intelligent Technology is designed to take your IT system from a series of desktops, laptops and servers that are strung together to something that reduces workloads, highlights overdue tasks and offers reports in real time.Intelligent Technology uses Industry standard software to bridge the gaps we often find between the line of business packages companies use and can normally lead to a reduction or removal of the workload conventionally needed for this. It is designed to run with your existing systems and services so implementation doesn’t mean major upheaval.The whole ethos of React is based around our CARE initiative.Courtesy: You will be treated in a professional and courteous mannerAvailability: There will always be someone available to answer your call and take the necessary action.Resolution: Our support technician will aim to provide you with a solution within a specific target time, using all available resources.Efficiency: We will make full use of all the products, services and technical expertise that we have at our disposal to provide you with the most cost effective solution
