Rick Scanlan Email & Phone Number

Building a team of engineers and technicians who support specialized applications which enable our operations teams to safely and efficiently load cargo onto Amazon Aircraft.Drive Operational Excellence throughout the North America OpsTechIT Air Region; enabling all employees to see, deliver, and improve the flow of value they provide to their customers.

Lead a team of engineers and technicians supporting IT infrastructure and end user devices at one of Amazon's Air Cargo facilities.

Waukesha, Wisconsin

Accountable for directing a global Infrastructure and Operations team in improving infrastructure stability, implementing new capabilities, building relationships with internal stakeholders to understand strategic business initiatives, and implementing monitoring and incident response capabilities pertaining to IT Infrastructure (server, storage, network, end user computing, telephony, cloud, and email) client applications, and manufacturing systems.

Accountable for managing a global team in improving monitoring and incident response capabilities pertaining to client applications and IT infrastructure. • By utilizing a lean approach to leadership I’ve been able to educate, engage, and motivate a team of 30 resources consisting of employees, domestic contractors and global sourcing staff who provide consistent solutions and a positive working environment.• Implemented an Agile Release Train in accordance with Scaled Agile Framework (SAFe) best practices to deliver maximum value to our clients, within the shortest lead time, and highest quality. • Project management and delivery of a state-of-the-art 24x7 global command center. This involved all aspects of project management, coordinating efforts with building facilities teams, all differing technology teams, global resources, and required sharing ongoing updates with executives. We were able to occupy the space on time and under budget.• Deliver collective results and improve client experience through applied Service Management practices including: Incident, Problem, and Change Management to meet Service Level Agreements aligned with business needs.

Accountable leading a global team of engineers responsible for system availability and lifecycle management of mainframe and distributed storage platforms and mainframe server infrastructure.• Ensured adherence to departmental strategy, goals, operating policies and procedures, and ITIL practices; inclusive of incident management, problem management, change management, release management and knowledge management.• Developed and implemented a support strategy for on premise and cloud based storage solutions.• Identified and reduced knowledge gaps by effectively securing onsite and online training courses for IT infrastructure teams.

Responsible for building, testing, and supporting an enterprise Windows and VMware environment. • Provided project management and coordination of system upgrades and environmental expansions and redesigns to meet business needs.• Developed a lifecycle management process of a Windows server environment; inclusive of strategic planning, systems design, build, and operations activities.• Developed, tested, and verified business continuity plans (BCP) to ensure the environment was capable of recovering from a major outage.• Coordinated and deployed hardware and operating system upgrades with business partners ensuring applications were on supported platforms; reducing the number of incidents caused by failed components.

IT Strategy and budget planning for St. Paul Catholic School.Technology consultant for school and parish. - Implemented SMART board technology in all classrooms. - Implemented secured computing environment for staff and computer lab.

Responsible for installation and maintenance of network and telecommunications hardware, software and applications.• Project manager and lead technical engineer for the implementation remote sales, investment, and trading offices. Managed third-party vendor relationships to coordinate and install voice and data circuits, telephony, network, and video conferencing hardware.• Project manager and technical lead for the installation of a Cisco IP Phone system and 30 seat Turret Trading phone system. Managed the vendor relationship for hardware and circuit installation. This effort increased circuit capacity, hardware redundancy, and created efficiencies for the IT department and equity trading group respectively.

Greater Milwaukee Area

Telecommunications specialist accountable for the following: - Installation and configuration of DS1 through Fiber circuits for customers. - Configuration and installation programming and troubleshooting local service telephone circuits on a Class 5 Siemens EWSD switch. - Installation and configuration of customer premise equipment.

Master'S Degree, Business Administration And Management, General

Ba, Management And Communication