Chuck Richards Email & Phone Number

Farmington, Ct

In early 2018 I was awarded a promotion to Technical Fellow (Director) for the OTIS and Carrier Businesses. While my primary architecture role was unchanged, I took on additional duties of mentoring over 20+ staff, continue to offer training programs and evangelized for Agile and DevOps solutions within the business. While in the role the direction of the business changes significantly as the OTIS group separated from UTC changing focus to make that transition successful in the middle of a pandemic.productionization of IoT solutions and rightsizing service for increase growth. fine tune hot/warm/cold data paths for relevant data requirements. Assist with integration of data analytics solutions.Implementation of High-Performance Compute service in Azure for Ansys assessment.Drive efforts to embrace Agile and DevOps process within the OTIS business. Implemented Azure DevOps (formerly Team Foundation Server) for over 250 project and 3K users. Offered training and assistance on how to integrate automated CI/CD processes into a team DevOps process.Transition service as OTIS became an independent company. Design and implement solutions to migrate 39K Office users Active Directory, Azure Active Directory, Exchange email and SharePoint to cloud services utilizing Microsoft tooling. Support data and server migration from legacy datacenter to the Azure cloud.

Farmington, Connecticut

defined the scope for a new converged datacenter proposal and work that solution thru a bidding, contract and deployment that is currently running all ERP and critical infrastructure for the OTIS Business for the past 10 years.responsible for defining and getting approval for initial Cloud technologies model designs in Azure enabling the first deployments of Cloud technology within United Technologies. Over several years these model approvals grew until granted approval to directly attach OTIS to the Azure cloud for internal virtual datacenter access.Responsible for offering over 100 training sessions on cloud technologies and offered in-depth training on IoT integration to cloud service utilizing Azure IoTHub MQTT messaging and event processing with stream analytics.Designed, gained approval and implemented over 250 different Azure Projects focused on customer and field services facing PaaS applications for both OTIS and Carrier.Oversaw a team of 12 onshore and offshore staff who supported desktop management and Vulnerability resolution for 48K PC devices for the OTIS and Carrier businesses.Member of the OTIS and Carrier Technical Quality review board responsible for assessing readiness of new and upgraded applications to move toward production.Drove the design and deployment of 4 different Internet of Things solutions covering both the OTIS and Carrier Business units.Deployment of 28K International field staff on Office 365 and associated mobile applications.

OTIS liaison to UTC for Desktop, Server, Storage, Networks and Technical innovationDefine and oversee technical directions for OTIS entitiesArchitecture design for JDE and BAAN ERP implementation with server, network, backup and storage solutionsManaged Active Directory upgrade & consolidation projectsConsulted for OTIS Engineering on design and development of Internet based remote elevator monitoring solutions Managed projects to implement policies, to better secure environment in alignment with corporate policiesUpgraded primary Otis Farmington datacenter with efficient power and cooling technologiesContinued support of security operations and internal security investigationsContinued support of OTIS WHQ Managed Server Farm now including support for OTIS North America with an additional 20 servers and 30Tb of storage

Responsible for IT operational management of 140 WHQ global applications with a support staff of 2 onshore and 9 offshoreEstablished the OTIS Performance Management Center and actively supported the UTC wide deployment of Mercury performance toolsResponsible for production implementation and operations of Otis.com Infrastructure and application platforms including Vignette and SharePoint web servicesResponsible for technical architecture and implementation for critical global application including regional ERP and ElogisticsEstablished OTIS WHQ managed server farm supporting non-production systems outside of CSC scope for significant cost savings and flexibility. Currently the farm consisting of 80 physical, 70 virtual servers & 120Tb of storage supporting OTIS WHQ and EngineeringResponsible for OTIS global Security operation and investigationImplemented OTIS Worldwide Active Directory, antivirus and patch management solutions

Migrated OTIS WHQ and North America from Novell to NT Domains and MSmail to ExchangeImplemented the first version of the Global website PlanetOTIS in ASP and deployed IE web browsers to OTIS worldwideSupported server and desktop operations for OTIS WHQ

Farmington, Connecticut