Grace Richards Email and Phone Number
Grace Richards work email
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Grace Richards personal email
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At Equity Estates Fund, my focus as Senior Account Manager and Residence Manager centers on delivering bespoke vacation experiences and managing significant real estate assets. Our team's success in curating memorable stays and overseeing $60 million in property value is built on a foundation of meticulous attention to detail and unparalleled customer service.With proficiency in Salesforce and a knack for fostering strong global vendor relationships, we've propelled investor satisfaction in a portfolio worth over $25.5 million. My role involves innovating processes and training that empower local teams, project management, and customer success reflecting my commitment to excellence in the hospitality industry.
Equity Estates Fund
View- Website:
- equityestatestravel.com
- Employees:
- 30
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Senior Account Manager And Destination ManagerEquity Estates Fund Jan 2024 - Present- Utilize Salesforce to provide personalized, high-quality account management to 150+ investor accounts, totaling over $70 million in capital contributions.- Develop onboarding processes and training materials for new hires and local teams.- Test and audit new internal software to ensure optimal functionality.- Guide investors on maximizing their investment through orientations, software training, and ongoing support to ensure they get the most out of their investment.- Training and mentoring of new Account Managers, local teams, and new hires within Equity Estates.
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Account Manager & Destination ManagerEquity Estates Fund Feb 2022 - Feb 2024- Utilized Salesforce to manage 50+ investor accounts worth over $25.5 million in capital contributions.- Remotely managed $60 million+ in real estate assets, collaborating with local and property operations teams to resolve issues efficiently.- Curated exceptional vacation experiences for residences in Turks & Caicos, Virgin Gorda, St. Croix, Watersound Beach, FL, Italy, and Belize.- Built and maintained strong relationships with global vendors.- Tested and audited new internal software to ensure quality and efficiency.
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Property Management CoordinaterEquity Estates Fund May 2021 - Feb 2022- Conducted market research on potential investment properties and assisted in marketing new properties to clients.- Led the Salesforce redesign and process development for the property operations team, training staff on the new platform.- Assisted account managers with client satisfaction initiatives and compiled data analysis reports.- Served as lead project manager for home renovation and maintenance projects for more than$100 million in real estate assets.
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Home Operations ManagerTurnkey Vacation Rentals Jun 2020 - May 2021Ocean City, Maryland, United States- Managed a portfolio of high-end homes with a combined value exceeding $25 million.- Recruited, trained, and led local teams, including housekeeping, maintenance, and assistant managers.- Ensured optimal performance of properties, aligning with company goals and maximizing homeowner satisfaction.- Focused on customer success and retention to drive sustained growth. -
Cruise DirectorAmerican Cruise Lines Jan 2019 - Jul 2020Guilford, Ct• Arranged and confirmed shore tours, managed all transportation logistics, all on board entertainment, events and lectures on a weekly basis• Created memorable experiences for guests and delivered high level customer service.• Secured future bookings for the company daily -
Marketing And Event ManagerRiverfront Times May 2018 - Jan 2019Greater St. Louis AreaAs the Marketing and Event Coordinator, I worked with clients as well as vendors and distributors to create restaurant weeks and parties with a purpose. I handled promotions with each event with media, print and TV to market each event I work on. I handled all social media pages for our annual events and kept all statuses and photos updated with the event. I worked with different venues, vendors, distributors and media outlets to make each event beyond what the client imagined. The event attendance ranged anywhere between 400 - 1,500 guests. My time in this role has taught me so much about client communication, event planning, marketing, and my love of all things social media. -
Event Management InternOld Town Cape, Inc. May 2017 - Jul 2018Cape Girardeau, MissouriAs an Event Management Intern, I worked with clients as well as vendors and distributors to design and create successful weekly, seasonal and yearly events. I worked with the marketing department for each event for media, print and TV strategies. I worked with different venues, vendors, distributors and media outlets to make each event beyond what the client imagined. My time in this gave me valuable skills like client communication, event planning, marketing, and my love of all things social media that I hope to use in my career one day.
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Fine Dining WaitressDalhousie Golf Club May 2014 - Jul 2018Cape Giraideau, MoAssisted with coordination and set up of special events -
Legislative InternUnited States Senate Jan 2018 - May 2018Cape Girardeau, MissouriWrote correspondence, handled mail and managed constituent phone calls. Worked on special projects and assisted in planning events for the Senator's visit to the state. -
Marketing ManagerHomelife Enhancement Jan 2016 - May 2018Red Bud, IlThroughout my work with HomeLife Enhancement I have had the pleasure of working with a family owned and operated company. I have managed the companies Facebook and other advertising/booking sites. I successfully increased numbers of followers and views of page.
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Marketing & Events InternSimply Fitness Llc May 2016 - Mar 2018Jackson, MoAs a Marketing & Events Intern, I handled all promotions and coordinated all events. With each event/promotion I handled all social, paid, and print media. During my time, I developed 12 new events and promotions. My time in this role taught me about client communication, event planning, marketing, and valuable social media strategy.
Grace Richards Skills
Grace Richards Education Details
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Public Relations, Advertising, And Applied Communication -
Red Bud High SchoolGeneral Studies
Frequently Asked Questions about Grace Richards
What company does Grace Richards work for?
Grace Richards works for Equity Estates Fund
What is Grace Richards's role at the current company?
Grace Richards's current role is Senior Account Manager and Residence Manager | Customer Success, Attention to Detail.
What is Grace Richards's email address?
Grace Richards's email address is ge****@****ail.com
What schools did Grace Richards attend?
Grace Richards attended Southeast Missouri State University, Red Bud High School.
What skills is Grace Richards known for?
Grace Richards has skills like Leadership, Social Media, Multi Task And Handle High Volume Workloads, Public Speaking, Sales, Communication, Adobe Photoshop, Digital Marketing, Microsoft Office, Marketing, Event Management, Campaign Development.
Who are Grace Richards's colleagues?
Grace Richards's colleagues are Mark Schaub, Noman Siddiqui, James Durbin, Noman Siddiqui, Sarah Cochran, Brittany Confer, Kristen Mcdermott.
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