Grace Richards Email & Phone Number

Reno, Nevada, United States

- Manage supplier performance, ensuring global execution excellence and KPI attainment.- Manage program ROB (MBRs/QBRs) across operations, supplier and business stakeholders.- Management of Supplier headcount, including financials (invoice approvals).- Ensure all program performance and compliance objectives are continually met and exceeded.- Contribute to.

Microsoft

Manages a combination of teams consisting of Knowledge Management and Change Architects, coaching direct reports to be strong regional and global collaborators, strategic thinkers, effective communicators, and influencers of change. Manages E2E activities in global change projects, in the areas of technology and business process, from the planning to build.

Microsoft Licensing, Reno

Managed change requests for Microsoft and Arvato stakeholders, across all Regional Operation Centers and lines of businesses. Built framework for OEM line of business CRs, instilling governance and transparency, enforcing SLAs and control points, and implemented a standard for collaboration between vendor and client, reducing back and forth electronic.

Microsoft Licensing, Reno

Supported development of a new Microsoft global line of business, for Premier Services Global Compliance team, to cover all Regional Operation Centers worldwide; recruited, interviewed and hired GESO Senior Analysts; created global training materials for the on-boarding of new team members as well as work instructions for both BPO and Microsoft teams to.

Microsoft Licensing, Reno

Promoted knowledge sharing through heavy collaboration with both operations and support function teams, as well as IT teams, to develop internal and external knowledge based articles that adhere to Microsoft approved style guides, with the focus on resolving knowledge gaps; maintains all KM systems, reviewing and improving the user experience, planning and.

Microsoft Online, Inc.

Supported global invoice rendering process, as well as invoice discrepancy research and resolution process in support of AdOps Search and Display advertising campaigns; managed auditing space for AdOps, creating SQL queries used to generate reports for Agency Commissions, Credits and Debits exceeding market limits, AdMarket Revenue, and Franchise.

Microsoft Volume Licensing

Facilitated New Employee Orientation, coordination of Microsoft vendor alias creation and systems access, and assignment of assets and cubicles; ensures readiness of new hires prior to releasing to assigned managers through the facilitation of basic processes and hands on tool training; audited the work of recently trained employees to identify and remedy.

Microsoft Licensing, Reno

Ensured UAT test cases are aligned to the requirements through partnering with business, operations, and training teams to ensure end-to-end operating model procedures are defined and tested; exercised SDLC (Software Development Life Cycle) process, overseeing processes from design through implementation phase, for both environmental upgrades as well as.

Microsoft Licensing, Reno

Responsible for all Supply Chain functionality testing, to include research and review of test scenarios, creation of test cases and related data; coached Junior and Senior Testers in Supply Chain functionality, enabling sound execution of test cases as well as broadening testing skills and knowledge of the Supply Chain channel; managed the testing and.

Carson City, NV

Managed testing schedules and resources for multi-million dollar project to upgrade or replace Loan Originations Systems as well as Loan Management Systems used to decision applications and maintain existing accounts; adhered to the UAT components of the HDFS Software Development Lifecycle (SDLC) processes, procedures, and deliverables; establish and.