Richard Shed Email & Phone Number

Auckland, New Zealand

My role at ThoughtFull is to lead internal and client teams through end to end design projects, from undertaking user research, through to translating insights into the design and development of new products, services and experiences.About ThoughtFull:ThoughtFull is a customer-centric design and innovation group that helps organisations large and small re-envision their future. Our work stems from the needs of customers, market opportunity, organisational capability and conviction… Show more My role at ThoughtFull is to lead internal and client teams through end to end design projects, from undertaking user research, through to translating insights into the design and development of new products, services and experiences.About ThoughtFull:ThoughtFull is a customer-centric design and innovation group that helps organisations large and small re-envision their future. Our work stems from the needs of customers, market opportunity, organisational capability and conviction. We are a collective of researchers, designers, innovators, and storytellers who enable organisations to redefine their future. Together we design end-to-end experiences that people can’t live without. Based in NZ and US. Clients include: Air New Zealand, Xero, Fonterra, Airbow, Frucor / Suntory, Ngai Tahu Tourism Show less

Auckland, New Zealand

As a Principal Designer my primary role at Xero was to lead and support cross-functional, complex strategic initiatives. I worked across the Xero product, but I was predominantly focused on consolidating and growing Xeros emergent people management suite of tools. Other responsibilities include;- Supporting and enabling design teams across the organisation, developing craft and capability.- Partnering with engineering, architecture and product teams on product strategy, vision… Show more As a Principal Designer my primary role at Xero was to lead and support cross-functional, complex strategic initiatives. I worked across the Xero product, but I was predominantly focused on consolidating and growing Xeros emergent people management suite of tools. Other responsibilities include;- Supporting and enabling design teams across the organisation, developing craft and capability.- Partnering with engineering, architecture and product teams on product strategy, vision, standards and prioritisation initiatives.- Championing customer driven outcomes through quality research and design. Show less

Auckland, New Zealand

My role at ThoughtFull was to lead internal and client teams through end to end design projects, from undertaking user research, through to translating insights into the design and development of new products, services and experiences.About ThoughtFull:ThoughtFull is a customer-centric design and innovation group that helps organisations large and small re-envision their future. Our work stems from the needs of customers, market opportunity, organisational capability and conviction.… Show more My role at ThoughtFull was to lead internal and client teams through end to end design projects, from undertaking user research, through to translating insights into the design and development of new products, services and experiences.About ThoughtFull:ThoughtFull is a customer-centric design and innovation group that helps organisations large and small re-envision their future. Our work stems from the needs of customers, market opportunity, organisational capability and conviction. We are a collective of researchers, designers, innovators, and storytellers who enable organisations to redefine their future. Together we design end-to-end experiences that people can’t live without. Based in NZ and US. Clients include: Air New Zealand, Xero, Fonterra, Airbow, Frucor / Suntory, Ngai Tahu Tourism Show less

Auckland

As Service Design Lead at NZTE, my role was to establish and lead service design projects, from gathering insight through to ideation, prototyping, testing, refinement and implementation, focussed on Service Development.Working nationally and internationally we inspire, facilitate and coach design teams to generate innovative ideas and solutions.New Zealand Trade and Enterprise (NZTE) helps businesses address challenges they face in their international journey - from clarifying… Show more As Service Design Lead at NZTE, my role was to establish and lead service design projects, from gathering insight through to ideation, prototyping, testing, refinement and implementation, focussed on Service Development.Working nationally and internationally we inspire, facilitate and coach design teams to generate innovative ideas and solutions.New Zealand Trade and Enterprise (NZTE) helps businesses address challenges they face in their international journey - from clarifying purpose to identifying the right business model; from understanding customer needs to improving operational efficiency; from brand and design to entering new markets. Show less

London, United Kingdom

London

As Strategic Research Lead at Native Design I worked across service, product and digital design. I was responsible for planning and conducting wide ranging research activity and its integration into immersion and creative direction.- - -Native Design creates exquisite, experience design for the world's most successful companies and brands, specialising in design, strategy and innovation.- - -Clients: Microsoft, Pernod Ricard, Coloplast, HP, Bowers and Wilkins

Copenhagen Area, Denmark

I worked with CIID both as visiting faculty and as a researcher / designer.

Established around 2002, my own practice provided consultancy, design and realisation of products and spaces for a range of global clients. Over time it evolved from product and furniture design to exhibition design and into interaction and human centered design. Our approach always aimed to be conceptually and technically innovative. I still work on personal projects.We worked with a number of respected clients in the UK, Europe and the US: Hasbro, British Council, Westfield, Native… Show more Established around 2002, my own practice provided consultancy, design and realisation of products and spaces for a range of global clients. Over time it evolved from product and furniture design to exhibition design and into interaction and human centered design. Our approach always aimed to be conceptually and technically innovative. I still work on personal projects.We worked with a number of respected clients in the UK, Europe and the US: Hasbro, British Council, Westfield, Native Design, Mother, onedotzero, Thorsten van Elten, The Victoria and Albert Museum, Reed Exhibitions, Artemide & Interaction Design, Institute Ivrea (IDII) (IT), Droog Design & IDII (NL), Valli&Valli (IT), Worldwide Fred (USA), ID Magazine (USA) Show less

Role: External Designer. Part of design team working on project generating concepts and prototypes of interactive lighting objects for Italian lighting company Artemide.Role: Design Faculty on Applied Dreams (Innovation workshop) for Droog Design(NL)