Manager Ii, It Support
Current• Leads team of 8 IT professionals providing comprehensive IT customer support across eight sites spanning.• Manages all IT-related projects and ensure network reliability, optimizing operations and minimizing disruptions.• Oversee scheduling, professional growth, performance oversight, and development initiatives for the team, fostering a culture of excellence and continuous improvement.• Spearheaded disaster recovery efforts post-hurricane Ian, ensuring all IT equipment was remedied and network operations were restored.• Pioneered the first IT Support Engineer II working group in the Southern Region.• Managed all IT-related projects and network reliability, optimizing efficiency and minimizing downtime.• Oversee scheduling, professional growth, performance, and development initiatives for the team, fostering culture of excellence and continuous improvement.
