Support Education and Nonprofit customers in their digital journey, and equip them with the necessary capabilities to evolve to the ever-changing industry ecosystem, optimize existing business operations, improve outcomes, create a more constituent-focused experience, drive member engagement, student success and overall health of the organization through strategy, management consulting and Salesforce implementations.

Oversee the Engagement Management team for Salesforce’s Nonprofit and Higher Education clients. Create strategic alliances with organizational leaders to design, align and deliver on critical business outcomes. Provide strategic leadership and executive oversight of enterprise strategy and operational engagements while providing best-in-class customer experiences.

Lead Application Development Team comprising of 7-10 direct reports and multiple third party offshore development teams. Experienced in product and portfolio management. Developing road maps that align with customer requirements and industry best practices (i.e. ADA compliance, Section 508, A/B testing, etc)Support platforms such as; Salesforce, (Marketing Cloud, and NGOC), Sitecore, Dynamics, .NET, SQL, SharePoint, Office365, PowerApps, PowerBI, Cornerstone, and various Finance and HR Systems. Responsible for Business Intelligence environment including Enterprise Data Warehouse using Azure Analytics, API framework and Power BI. Developed Artificial Intelligence (AI) tools to automate business processes and support decision making. Implemented Agile approach to application development and Continuous Integration using Azure DevOps to ensure Quality Assurance.Led IT PMO, and aligned resources to key organization priorities. Instilled Agile and Waterfall methodologies across IT organization, developed policies and protocols to standardize project management. Familiar with tools such as: Microsoft Project, Jira and Monday. Developed and managed budget for IT department for organizations with annual revenue of $350 million serving 4 million customers. Developed Identity and Access Management Strategy in a B2C environment. This includes; Single Sign-On, Multi-Factor Authentication and Privileged Access Management. Overall responsibility for IT procurement and asset management for over 2000 devices across the USA. Led IT Service Management department focused on help desk, and infrastructure support for 600 staff. Chair of Change Advisory Board and developed ITIL processes such as Change Management, Incident Management and Problem Management.

Leadership:Provide vision and strategy for IT in alignment with corporate objectives. Developed standardized models for classroom equipment, network infrastructure, and end user equipment. Secured partnerships with vendors, created standardized procurement and inventory management processes. Streamlined logistics for school start-up projects by reducing project resources by 25% within first year.Created processes and structures to allow team to proactively respond to and resolve all critical network, telecom, and software issues ensuring continuity at all times. Work closely with school based leadership teams, support engineers, and executive leadership to facilitate operational improvements, improve SLAs and response times. Operating costs were reduced by $300,000.00 as a direct result of developing a more efficient Helpdesk model and reduced the average case resolution time by 30%. Budget Management:Oversee E-rate funding process for school district. Prepare applications and manage school based finance teams to ensure financial compliance with Universal Service Administrative Company (USAC) regulations, CIPA, FERPA and HIPA. Develop and manage an annual technology budget. Manage school finance teams to ensure budgets are in line with forecasts and supervise IT budget modifications.Project Management:Successfully managed implementation of Enterprise Applications for 2000 users. Managed all aspects of project life cycle from conception to closure. Spearheaded the migration of IT services for 6 sites to new Managed Services Provider.Led the design and implementation of analytics dashboard for a range of users to provide real-time data to inform decision making processes.Led the implementation of Google Apps for Education initiative which included the development of Google’s Management Console, user directory, group policies, establishing shared drives, Chrome Book deployment, and end user training.