Partnered with leadership teams to develop strategic roadmap, leading strategy formulation to accelerate execution of key objectives, including redesign of rostering and call centre functions, BD & Sales Framework design, and business process improvement. Designed and led innovation workshops and chaired weekly meetings with senior leadership to identify opportunities for improvement, establish priorities and tailor program to suit. Developed business case for digitisation of service delivery… Show more Partnered with leadership teams to develop strategic roadmap, leading strategy formulation to accelerate execution of key objectives, including redesign of rostering and call centre functions, BD & Sales Framework design, and business process improvement. Designed and led innovation workshops and chaired weekly meetings with senior leadership to identify opportunities for improvement, establish priorities and tailor program to suit. Developed business case for digitisation of service delivery to provide choice and control for customers; and conceptualised approach for business model redesign and target operating model to provide improved customer experience and financial sustainability.► Conducted review of operating model, to identify levels of compliance and opportunities for improvement. Evaluated existing business and current market trends to identify necessary improvements and capitalise on changes leading to recommendation of service model, and business model redesign.► Led redesign of rostering and call centre functions, identified system needs and designed processes to support business requirements, improving rostering efficiency and reducing total call volume by 70%.► Developed approach and led change management for major transformation and system upgrade impacting 5000 customers and 1200 staff. Delivered improvement in project delivery success by implementing lite touch governance framework to support execution with BAU resources. ► Developed comprehensive business cases to analyse costs, and benefits of proposed solutions including further digitisation of service delivery and business model redesign. Developed operational plan for Home and Community Care, creating detailed roadmaps of action items and project goals and provided reporting and analysis to inform budgeting and planning.► Produced regular program and individual project reports to evaluate performance, adjust strategies and maintain agile, sustainable operations. Show less

Assisted directors and senior executives by providing consulting services. Initiated risk elimination policies. Formed solid partnerships with clients and third parties; provided end-to-end solutions for respective customers. Established and administered annual budget with effective controls to prevent overages, minimise burn rate and support sustainability objectives. Creation of website aimed at content development and online marketing services to aid business improvement.► Created… Show more Assisted directors and senior executives by providing consulting services. Initiated risk elimination policies. Formed solid partnerships with clients and third parties; provided end-to-end solutions for respective customers. Established and administered annual budget with effective controls to prevent overages, minimise burn rate and support sustainability objectives. Creation of website aimed at content development and online marketing services to aid business improvement.► Created marketing strategy and advertising initiatives leveraging referral network to promote company to industry members.► Researched, and analysed strategy and solved operational concerns through personalised approach. Tracked costs and expenses to compare with original budget and identify failure points.► Increased operational efficiency and compliance of professional services firm by implementing improved back-office processes as part of risk management strategy.► Boosted accountability and growth by enhancing processes based on performance reporting, benchmarks and objectives. Show less

Undertook project planning and scheduling functions. Authored articles for Wholesale Investor Magazine. Formulated digital platforms to augment current print media circulation methods. Applied corporate vision to seize business opportunities and apply accelerated growth strategies. Supervised training and performance improvement during product and sales workshops. Introduced KPI metrics and update reports.► Engaged prospects and customers through various events, including trade shows… Show more Undertook project planning and scheduling functions. Authored articles for Wholesale Investor Magazine. Formulated digital platforms to augment current print media circulation methods. Applied corporate vision to seize business opportunities and apply accelerated growth strategies. Supervised training and performance improvement during product and sales workshops. Introduced KPI metrics and update reports.► Engaged prospects and customers through various events, including trade shows, seminars and workshops.► Expanded database to more than 1000 distressed investors in a three-month period.► Successfully negotiated $1.5M in fees under mandate in first quarter.► Created digital platform to improve current print media distribution devices. Show less

Offered insolvency and business turnaround solutions for diverse organisations, including the provision of director advocacy, strategy design, and consulting on strategy execution. Developed impactful strategic partnerships with key service providers to drive business development.► Directed 100 deals over three-year period with annual sales in excess of $500K. Held record for largest individual consulting engagement fee of $160K.► Transformed a large manufacturing company… Show more Offered insolvency and business turnaround solutions for diverse organisations, including the provision of director advocacy, strategy design, and consulting on strategy execution. Developed impactful strategic partnerships with key service providers to drive business development.► Directed 100 deals over three-year period with annual sales in excess of $500K. Held record for largest individual consulting engagement fee of $160K.► Transformed a large manufacturing company, saving close to $5M and preventing their imminent closure. Negotiated additional funds with Global Heads to finance turnaround strategies, securing net amounts in excess of $1M.► Promoted accountability and growth by enhancing processes based on performance reporting, benchmarks and objectives. Established performance goals for clients and methods for reaching those milestones.► Met and collaborated with business owners to uncover issues, identify applicable solutions and offer guidance in strategy and business priorities. Coached clients on productivity strategies, and performance improvement plans to accomplish challenging goals.► Produced regular program and individual project reports to evaluate performance, adjust strategies and maintain agile, sustainable operations. Show less