Richard Thomas Email & Phone Number

Solihull, England, United Kingdom

Solihull, England, United Kingdom

Managing the overall MDM solution design utilising best practice.Patch management of all new and existing software including minor and major updates to all operating systems and ensure smooth deployment with limited issues.Take the lead on projects from analysis through to implementation and deal with complex technical platforms.Investigating, analysing.

Bristol, United Kingdom

Lead the global IT function and strategy for the company.Manage all company IT infrastructure including networks, file servers, Microsoft Exchange, identity services, Mac and Windows notebooks, desktop hardware, iOS mobile devices and cloud telephony.Manage relationships with a number of 3rd party suppliers.Manage, update and ensure compliance with cyber.

Cheltenham, Gloucestershire, United Kingdom

Gather requirements for new functionality, improvements and updates for new and existing retail systems.Own the new store opening process from an IT perspective. Define, procure, build, configure, ship and install IT equipment for new stores globally - including network infrastructure, tills, back office equipment, stock management equipment and any other.

Cheltenham, UK

Provide technical support for macOS, iOS and Mac hardware, Windows 7 and 10, Microsoft Office 365, Office 2011 - 2016, Adobe CC, Microsoft Exchange and a number of other internal systems.Specify, evaluate and implement an MDM solution. Migrated the business to an iOS based solution using Jamf Pro.Coordinated cross-team projects to set up a number of.

Emeia, North America And Australia

Deliver classroom-based technical and customer service training to new members of the technical support (Genius) team for Apple Stores in the UK, USA and Australia.Assess skill level of training participants and leverage various training methods to engage, inspire and motivate the class.Deliver and validate training on OS X and iOS software and hardware.

Bristol, United Kingdom

Provide world-class, face to face techincal support for all Apple products. Carry out Genius Bar appointments in an empathetic, timely and fair manner. Help restore each customer's relationship with their Apple product and the brand.Educate owners of Apple products on how to get the most out of their device in everything from sending an email, to creating.

Create a world class customer experience that promotes excitement around Apple ownership and build loyalty to the products and our stores.Passionately engage customers, showcase Apple technology, and help them discover how our products can enrich their lives.Deliver transformational experiences throughout customer journey at Apple Retail Stores for new and.

Bsc, Sound And Multimedia Technology, 2:1

Education record