Richard Toledo Email & Phone Number

New York, New York, United States

Supporting clients across a variety of risk, organizational change, project management, and technology initiatives.

Recruited back to CS as the US Fixed Income Controls Lead, heading the US 2015 Operational Risk and Control Self-Assessment across Securitized Products, Global Macro, and the Strategic Resolution Unit. Next, established a comprehensive risk and control inventory covering all Fixed Income and Equities businesses. Improved data quality and management reporting by conceiving, designing and building the first Global Markets risk and controls inventory dashboard, eliminating dozens of manual and error-prone spreadsheets and aggregating thousands of front office risks and controls into a web-based portal. The dashboard highlights potential control weaknesses across FID and Equities, facilitates data quality and completeness assessments, reduces complexity by highlighting unnecessary redundant controls, and reduces the effort required to comply with risk and control testing, assessment and attestation policies.

● Led the Compliance Enhancement Program and achieved a regulatory ratings upgrade for the Bank by remediating gaps arising from LIBOR and achieving compliance with FRBNY SR 08-8. Managed 15 teams delivering a broad regulatory change agenda across trade surveillance, personal account dealing, outside business interests, large holdings, registrations, control room surveillance, political contributions, and regulatory change oversight.● Built a process that automated manual tracking of high-risk compliance control gaps and strategic plans. Increased efficiency by reducing from four to one the staff required to track and report on nearly 200 actions and mitigated risk by processing over 7,500 plan updates in Corporate Banking, Country Coverage, Wealth, Commodities, Emerging Markets, Equities, and Foreign Exchange.● Established project initiation, governance, risk, change, and closeout standards for the global Compliance PMO, resulting in greater resource management and the allocation of costs across the portfolio of projects.● Led the team that developed project management and business analyst career paths, resulting in greater interest in these roles and improved employee engagement as gauged through the annual employee engagement survey.● Built the Compliance Change budget and allocation model.

● Led key projects across a global team of 300+ risk and control, information security, records management, vendor management, and business continuity professionals spanning 31 countries. Also managed the budget ($51M), communications, strategy, resolution planning, human resource and real-estate functions as the Chief of Staff to the global head of Institutional Technology Risk and Control.● Conceived, designed and built Citi’s first automated reporting platform (Master Information Technology Risk Engine, MITRE) that linked risk and control source systems to front office business processes resulting in an end-to-end integrated view of business process control weaknesses. MITRE reports were used as input to front office capital requirements.● Led the team that produced the Monthly Operating Report (400+ pages) detailing global performance across the Institutional Client Group’s (ICG) Finance, Technology, Operations, HR, Treasury, Security Fund Services, and Real Estate functions. Developed the monthly agenda and facilitated monthly review meetings with heads of these functions.● Authored Citi’s Global Project Management Standards and ICG’s Project Management Procedures, still in use today.● Directly managed a team of 10 risk and control analysts, financial analysts, business analysts and technologists.

● As Head of Project Management directly reported to the CIO and oversaw all aspects of discretionary budgeting ($19M) and portfolio management within Guardian’s Distribution and Technology Division, and Park Avenue Securities.● Established Guardian’s Project Management Principles and Standards and deployed Guardian’s enterprise project management platform (HP PPM).● Personally managed technology components of two major ($50M+) change initiatives: re-architecture of Guardian’s Financial Representative administration and incentive compensation functions; transformation of Guardian’s financial portal.● Maintained regular communications across between lines (Finance, Marketing, Distribution, Operational Excellence, and Technology).

● As Global Head of Project Management for Sales & Trading directly reported to the COO and oversaw the activity of 26 project management offices (PMO) and 200 project managers and established a global set of project management principles and standards.● Hands-on delivery of 5 major change initiatives over 2 years: firm-wide project management system (Microsoft Project Server); IT asset inventory system; firm-wide campus recruiting system; firm-wide talent management system; firm-wide learning management system.● Designed and delivered project management capability building initiatives (training, mentoring, knowledge networks, speaker series, research, special events).● Worked with the Firm’s COOs to manage and forecast the budget and headcount levels, and improved SOP-98 software capitalization processing and R&D tax credit processing.● Managed a team of 22 with 8 direct reports.

● As Global Head of Project Management Methodology, led the global project management knowledge network composed of numerous expert teams and over 300 project managers (all Divisions except Private Bank) and established the firm’s Project Management Standards.● Developed the firm’s project management training curricula and led the project management mentoring program.● Monitored the level of project management maturity and operational efficiency by putting in place a mechanism to track key performance measures against a balanced scorecard.● Provided significant input to numerous initiatives including: portfolio management initiative; balanced scorecard initiative; role delineation initiative; performance measurement initiative.

Implemented project management solutions across a variety of industries, including energy (Amerada Hess, New York State Power Authority, Hawaiian Electric Company), telecommunications (AT&T, T-Mobil), finance (Deutsche Bank, Wachovia, Citco Group, Bank of New York), health/pharmaceutical (Sanofi-Aventis, Quintiles Transnational, Blue Cross-Blue Shield of Florida), real estate (Vornado Realty Trust, Central Parking Systems), media (McCann Worldgroup, MindShare, CommonHealth, Star Media), insurance (First Insurance Company of Hawaii), professional services (PriceWaterhouseCooper, Shearman & Sterling), and shipping (CP Ships); non-profits (American Red Cross); and the public sector (National Highway Transportation Safety Authority, Internal Revenue Service, State of Hawaii Department of Education).Engaged by Microsoft as lead speaker at product launches of Microsoft Project Server 2002 and 2003, to appear before thousands of expert users.Managed a staff of 25 PM specialists.