Works closely with Sales, Biz Dev, Partner Managers and Integration Engineers to identify new revenue stream opportunities, features and products.

Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.Prepares and installs solutions by determining and designing system specifications, standards, and programming.Improves operations by conducting systems analysis; recommending changes in policies and procedures.Obtains and licenses software by obtaining required information from vendors; recommending purchases; testing and approving products.Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Protects operations by keeping information confidential.Provides information by collecting, analyzing, and summarizing development and service issues.Accomplishes engineering and organization mission by completing related results as needed.Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.

Developing web applications that rely heavily on plugins, designed to connect computer experts with end users to prevent and/or solve their problems in real time. These tools include but are not limited to a command shell or terminal (depending on the operating system), file manager, event viewer, registry editor, task manager and a remote control solution. Most of this work is on the front end but includes server-side work as well. Also tasked with supporting legacy codebase as needed.

Developed Web 2.0 applications designed to acquire customers, allow account specific configuration, provide help/support and retain customers; as well as provided in house marketing specified reporting, and maintained existing tools designed to provide information to customer support agents.

Designed new IT solutions to improve business efficiency and productivity.