Experienced Director - Head of Operations/COO/Board member. A clear strategic and commercial thinker and solutions expert with client focus and delivery at the forefront. Highly skilled senior manager and developer of organisations, departments and staff, with proven record of significant performance improvement, output, efficiencies, morale and internal/external interactions and streamlining often in challenging situations.Holding a Controlled Function as member of the UK Board of Robertson Taylor Insurance Brokers, Walton & Parkinson and Longreach International and also Chairman of the UK Executive Committee.A strong advocate of the risk and compliance culture. Highly effective operational business analyst, experienced in communicating at all levels. Managed the development of both functional operations as well as project manager on systems development to cater for internal change, business growth and external requirements (such as System change, Y2K, Euro, FCA compliance ).Originating from a senior management/technical accounting background but considered the resource by all areas of the business, providing clarity and direction on complex issues, new business relationships, adequacy of controls as well as a organisational efficiencies and business process improvements/reorganisation. Expertise in forensic investigation and root cause analysis.Highly experienced in the London Market as well as overseas in both domestic and international, multi-currency, commercial insurance –retail and wholesale. Held responsibility for UK and US back office Operations. PRINCE2 Registered Practitioner.