Provide desktop and network support for faculty, staff, and students at campuses within the school district.Install, troubleshoot and repair operating systems, software, hardware, peripherals, and network wiring.Manage network accounts and computer accounts in Active Directory. Manage complete technologyequipment inventory and report accountable inventory.Prioritize and respond to support request tickets for hardware, software and network connectivity issuesand coordinate corrective action. Troubleshoot, repair and maintain hardware, software, peripherals, and network wiring.Install additional network premise wiring as necessary. Repair, upgrade, and/or rebuild computerhardware or peripherals. Maintain accurate inventory of all district equipment and accountableequipment. Maintain network accounts and ensure Acceptable Use Policy compliance for all users.Provide end user training as required.Coordinate and resolve warranty work with vendor tech support. Maintain, summarize and providerecords and research data as required. Maintain documentation of technology department equipment and procedures.Facilitated the high school level LPSD Robotics Club and founded makerspaces at each of the five schools in the district.

Responsible for researching and preparing special reports, examining and verifying documents, and performing general office duties. Researches various data storage and/or computer records to obtain information and compiles data for reports. Composes and types routine correspondence and form letters, maintains activity logs and/or financial ledgers, and submits reports to supervisor. Reviews documents including applications, forms, vouchers, records, and reports for accuracy, completeness, and compliance with laws and regulations, makes necessary corrections, and assigns file numbers. Provides information, assistance, and clarification to interested parties concerning agency/institution policies and procedures. Assists in developing or revising agency/institution policies, procedures, and directives based on research findings and compiles financial information used to formulate budget proposals and monitor expenditures.Assists the Teacher Induction and Beginning Administrator Program Advisors in the development, monitoring, and evaluation of educational programs in schools. Provides supplemental educational services that are consistent with the instruction and content used by the local school district and aligned to Arkansas' Curriculum Frameworks. Helps design, implement, and evaluate program compliance and effectiveness of training, curricula, and related educational services in local school districts and intermediate and regional units. Helps conduct workshops or seminars to present information critical to specialized program area and provides in-service training. Helps provide technical assistance to school officials by answering questions, or resolving problems relative to assigned program areas. Helps research and analyze demographic, labor market, and technological data, to help advise the Teacher Induction and Beginning Administrator Program Advisors make recommendations on education programs to meet changing needs.

Carried out upkeep, configuration, and monitoring of server systems, enabling Clipless to survive two appearances on TechCrunch's front page, leading to explosive user growth and a successful acquisition of the company.

Designed and implemented concurrent red cell and platelet donor program to increase donors. Designed and currently implementing the Fixed Site Blood Coordinator position, which will bring in community leaders to reach out to their social networks to recruit donors and spread awareness.Steadily increased the number of donors at the primary donor center over the past 2 years.Helped achieve the top center in the Red Cross for simultaneous red cell and platelet donations. Maximized goals by smart-scheduling donors to give double or triple products during slow periods.Used social media to maximize exposure and awareness of the need for blood products, donor incentives, and promotions.Efficiently contacted and scheduled donors, and maximized the number of donors per machine.Monitored and maintained donor flow, which helped increase donor satisfaction and return donors.Dealt with customer concerns and problems, resolving concerns in a positive manner.Maintained donor confidentiality, and complied with all federal, state, and local regulations.

Scheduled duties for daily operations, maintenance, security checks, and updates.Supervised staff, planned tasks, and ensured staff adherence to strict quality control policies.Trained associates in procedures and technical processes.Upgraded from legacy programs and systems for system modernization.Created and managed training programs for the Operations Dept. to ensure operational consistencies.Monitored and maintained data integrity, kept job-flow effective, and coordinated with support staff.Monitored environmental systems, security systems, and halon fire suppression systems.