Richard Kim Email & Phone Number

Somerset, Nj

Providing IT Support Services and IT Training to all companies and employees in the Demant (Hearing) family (Americas Region).The Demant family includes vast groups of multi-branded organizations, serving in hearing healthcare services and manufactured products, helping patients and customers achieve a life-changing hearing experience, all over the world.Note: Formerly a part of DGS (Demant Group Services): a shared services company to support the multi-branded strategy of the Demant family.Primary designation: North Americas (not limited to).Roles and Responsibilities are as follows:- Provide In-Person, on-site support for users in Demant corporate and wholesale users.- Provide Phone-support for HearingLife/HearingCare retail users in clinics, and remote users.- Perform user/system administration, solution-based projects, etc.Support coverage areas may include:- Client-end software/applications in Windows environments. W10 Azure, RD, AX, CRM, SCCM, Citrix.- User administration/set-up. Account permissions, Exchange/Microsoft-Teams, Active Directory.- Network Support, consisting of client-end hardware/software, LAN/WLAN, and VPN.- Microsoft Office365 Administration and End-User support for Demant employees.- Please inquire for additional information.

Glen Rock, New Jersey

Contracted Employee, Workstation Deployment Project:Responsible for Configuration and Management of 80+ systems to be prepared for deployment to client center. Includes ICS Administrative Configuration, Domains, Updates, Security, etc.Other responsibilities may include Ticketing, Troubleshooting, Remote Desktop Support, Virus and Malware Remediation, Networking Support.

Rutgers New Brunswick, Livingston Labs

Responsible for Networking and Virus Remediation.Ticket/Help-Desk System; Logging/Recording of all actions taken or issues noted.Troubleshooting of Issues in regards to Networking/Software/System-Health.Device (System, Desktop, Tablet, Handheld/Smartphones) Troubleshooting.Computer/Network Repair Services; Problem Solving.Protection Software Installation and Maintenance for end-users.Dorm & Walk-In Troubleshooting/Resolutions with Customer-Service Focus.

Rutgers Office Of Information Technology, Livingston Labs

Lab Maintenance, Orderliness, Cleaning; Checking for Downed Machines, Resolving Issues.Printing Services; Printer Maintenance, Paper & Toner Loading/Tracking, Print Job Queuing.Customer Service.

North Brunswick

Responsible for Store Management/Maintenance; Opening/Closing Store for Business.Responsible for Marketing/Sales Decorum/Accessories; Pricing, Posters, Ad Space, etc.Overseeing of new recruits/trainees; Training for basic skills required for store operations.Have worked under 10 Store Managers and 3 District Managers.Adjusts to management changes quickly and efficiently; aided leadership in transitions.

Bachelor'S Degree, Information Technology And Informatics, Minor: Psychology & Sociology, Senior

Associate'S Degree, Liberal Arts - Education

Computer Science, Freshman

Education record