Richard Young Email & Phone Number

Cheltenham, Gb

Helping to bring the Public Sector community together through challenges, whilst raising money for charity.

San Francisco, California, Us

Helping public sector to achieve a brighter future for their customers.

San Francisco, California, Us

As RVP Sales for the Verticals team with Salesforce.org, I help our customers to realise their goals and impact. As a leader, my job is also to motivate and inspire the team to be their best. I'm privileged to lead a team of high performing individuals who do a great job in the sector.

San Francisco, California, Us

The Partner Advisory Board is a council of Salesforce.org Partners and Staff dedicated to address and work on the biggest challenges we face as we serve Non-profit and Education organisations across the globe. Our membership facilitates feedback and alignment to the work Salesforce.org are doing now and developments for the future to support the non-profit sector.

San Francisco, California, Us

As the RVP Sales at Salesforce Nonprofit I help prospects and customers to understand the power of the Salesforce eco system. I describe this as the path to innovation, where the NFP can learn the latest technology and evolve their CRM system with their growing needs

San Francisco, California, Us

Ended the year with a 38% 2 year CAGR, 59% Year on Year growth, an increase of 24% in average order value and helped some fantastic organisations achieve their goals.

Arlington, Va, Us

Tasked with growing the international arm of Fonteva by 300% over a 3 year period. Grew Fonteva by 413% in the first year and continue to see steady growth.Critically - making our Membership and Events solution work for our customers by ensuring adoption and goals are being meet.

Arlington, Va, Us

Manage members, events, communities, and virtually everything needed to run your organization – all in one powerful, integrated system. Our MemberNation Software helps you:• Build a community and engage your members;• Support the mobile experience with responsive portals and websites;• Track continuing education credits and certifications; • Manage online and offline fundraising initiatives;• Coordinate event management; and• Easily integrate ecommerce into all products.As a Salesforce.com partner, Fonteva delivers complete association management solutions, from implementation and data migration to customization and training. Specialties: Community Management, Event Management, eCommerce¸ Training and Continuing Education Management, Fundraising Management.

Vehicle for consulting on ITSM, CRM, Data Discovery, Business Process and general business mentoring.

Boston, Ma, Us

1st Man on the ground for Bullhorn to launch its new multi-purpose CRM solution and then growing the team. This included big data with email mining via bots, automated relationship mapping and visualised engagement factors.Collaborating with customers to facilitate their abilities to utilise CRM / CEM strategies to the fullest, identify benefits and other opportunities, and set & achieve strategic goals. Direct, mentor, and guide marketing team on go-to-market insights and digital strategies; established best practice for the UK implementation team. Current clients include Freuds PR, Space & Time Media, WWP, and L.E.K. Consulting.• Consistent record of exceeding commercial goals, achieving #3 position globally for CRM, by refining a diffused go-to-market strategy.• Built the company’s knowledge base on the eco-system to increase teams’ proficiency and understanding of competitors, core features, and overall marketplace.• Ensured UK team uutperformed US sales team by a significant factor.

Los Angeles, Ca, Us

Provided business and technical best practice support and sales process consultancy to facilitate the close and delivery of mid to enterprise-size deals. Directed portfolio management of strategic customers in accounts with 100+ users, driving sales growth and increasing average contract size by ~300%. Engaged with press, analysts, and key influencers to evangelise the company, which received several software awards in recognition for providing exceptional products and services. All of this was part of a core go-to-market strategy.• Developed both implementation and presales processes by creating the partner community outside the Americas, recruiting & on-boarding partners and facilitating training, materials & support to sell the products.• Analysed, prioritised, and communicated customer/partner feedback to development team to facilitate product enhancements.• Collaborated with partners to identify current and project future needs to ensure that revenue targets meet and products accommodated requirements.

As part of the Nimble leadership team I took responsibility for the EMEA region(Europe, Middle east and Africa):• Strategy and product direction as part of the senior management board • Establishing presence for Nimble EMEA with go-to-market strategy• Engaging with press, analysts and key influencers • Driving revenue/sales• Globally Building a partner channel for Nimble • Ensuring the channel is engaged and amplifying Nimble’s message• Providing high level account management to key customers• Globally developing the technology partner program• Building up the Nimble EMEA & APAC presence• Providing feedback & product enhancement requestsThis results in the UK being Nimble's second largest market outside of the UK and London being the largest concentration of users in a city globally.

Richmond, Surrey, Gb

Leading the teams with direct reports of 35 at one point. Refined the focus to concentrate on revenue generation with a team of 7.Prior had been a top producer for FrontRange every year (including Global partner of the Year, Service management partner of the Year and Technology Innovator of the Year) and consistently in the top 10 for Sage Group since incorporation.Introduced Prior to the FrontRange ITSM (service management) suite and became their top resellers in the same year. Introduced Prior to Sage CRM and become a top 3 partner in the same year with consistently being a top 10 partner thereafter.Inaugural member of the FrontRange CPAC (Channel Partner Advisor Committee).Helped FrontRange to form their strategy for Authorised Training Centres in the UK.Provided CRM consultancy and services to key implementations including The Economist Group, Royal Bank of Scotland, Ideal Hardware, Big Yellow Self Storage, Fireco, Renolit, Health Protection Agency, NIG, Random House, Direct Life, Sword Insurance, United Utilities and many others.Equity stake sold.

Houston, Texas, Us

Turned around a failed Siebel implementation into a working and used system across EMEA. As a direct knock-on effect to the successful roll-out of the EMEA CRM system the North American organization also relaunched and succeeded in their CRM implementation using the EMEA system as a foundation.

Co-founded CITYPRO International. Establishing the process for delivering CRM consultancy, service desk, integration and highly involved in the sales process. In a year I took the company from start-up to International Reseller of the Year for GoldMine Software Corporation.CRM software, sales CRM, opportunity management, sales pipeline Management,Company sold and launched on FTSE AIM

Helped to introduce CRM (via GoldMine) into the UK covering all aspects of its technology and how it applied to the business environment.Provided pre-sales advise on major projects and a hands-on approach to key account implementations including GoldMine for the UK's 1st offshore bank (Jersey) and one of the largest global implementations of GoldMine at the time.Regularly updated internal business process to reflect the changing requirements of CRM in relation to business needs. Other elements also included setting up the UK helpdesk, evangelising CRM to partners and consultants, educating the partners on all aspects of the product and how to provide business analysis, co-ordination of testing, provision of localisation and documentation on all of the above.Whilst the Technical Director / CTO I helped to establish AVG as the leading distributor of GoldMine globally, consistently winning distributor of the year and the only 3 technical awards ever given out by GoldMine.CRM software, sales CRM, opportunity management, ITSMCompany sold to FrontRange solutions (GoldMine).

Provided CRM consultancy around a number of products to major clients including major UK telcomms, banks and Mercedes Benz.

Sdg Certification In Climate Change, Icbs005: Climate Change: Financial Risks And Opportunities

Bsc Hons, Computing

Master Of Science - Ms, Leadership, Business And Management