Richard Ballard Email & Phone Number

San Jose

Project Manager and Creative Director for an inter-agency interpretive panel project for the Sierra Vista Open Space Preserve. Consulted and partnered with agency director on a PowerPoint presentation for the North American Biodiversity Conference. Graphic Designer and Illustrator for a wide variety of collateral material including: placards, signs, illustrations and presentations. Organized targeted mailing lists for the Volunteer Supervisor using Access database. Assisted Administration Manager with support calls when needed.

Redwood City

Customer and Administrative Support for an enterprise software security company.Sales Support for a property management company.Sales Person, Booth Host, Lead Retrieval Rep. and Information Desk Host for various trade shows.

Duties included answering approximately 50 support calls and 85 emails per day, managing two Sales Support associates, resolving all escalated customer complaints, authorizing customer returns (RMA’s), processing orders, answering product questions while up-selling and cross-selling to our higher value or higher margin products and developing and processing quotes through follow-up emails and calls.Took on additional responsibilities as a liaison between CrystalGraphics and our Tech. Support contractor in India. Responsibilities included support call resolution and customer complaint resolution.Result: Tech. and Customer Support complaints dropped 20% in my last two years as Supervisor. Met or exceeded yearly sales goals by using consultative selling skills to identify opportunities and build relationships.

Bs, Graphic Design

Graduated with Distinction

Certificate, 3D Computer Graphics

Business Administration