Rich Dieu Email & Phone Number

Boston, MA, US

Boston, Massachusetts, United States

• Configure and manage network load balancers to optimize traffic flow and system reliability.
• Support network firewall technology and IDS/IPS systems, implementing security patches to protect sensitive lab data.
• Monitor and maintain lab networks, ensuring stability and performance of switches, firewalls, and VLAN configurations.
• Provide IT support to executive-level employees and R&D lab personnel, minimizing hardware, software, and network downtime.
• Ensure network segregation and cybersecurity compliance for sensitive R&D and medical device data.
• Document IT procedures, support resolutions, and network configurations to maintain an up-to-date knowledge base.

United States

• At Core Network & Workplace Solutions, we specialize in empowering businesses with robust, secure, and scalable IT infrastructures. With extensive experience across cloud engineering, IT operations, and cybersecurity.
• Network & Security Solutions: Design and implementation of zero-trust architectures, network segmentation, and hybrid infrastructures to ensure data protection and regulatory compliance.
• Digital Workplace Transformation: Creation of efficient, cloud-integrated environments using platforms like Azure, Microsoft 365, and Meraki, tailored to meet the demands of modern businesses.
• IT Consulting & Support: Proactive troubleshooting, executive support, and R&D lab solutions, ensuring minimal downtime and optimal system performance.
• Cybersecurity Strategy: Advanced threat detection, vulnerability assessments, and risk management to protect sensitive information and maintain industry compliance.As the Principal IT Consultant, I bring a proven track.

Cambridge, Massachusetts, United States

• Directed the migration of on-premises databases to AWS and Azure cloud platforms, ensuring data integrity and minimal downtime.
• Used Qualys to conduct detailed vulnerability scans, prioritize risks, and implement mitigations, improving the overall security posture.
• Automated Windows patch management across 1,500+ endpoints using SCCM, achieving 95% compliance with security updates.
• Managed firewall configurations and enforced strict access control policies to secure network infrastructure.
• Designed and implemented robust backup and recovery processes using cloud technologies, reducing data recovery time by 30%.
• Developed and documented IT policies and security procedures, ensuring compliance with organizational standards and enhancing team knowledge sharing.

Boston, Massachusetts, United States

• Troubleshooted various technical malfunctions on Mac and Windows platforms, including system configuration, software installation, and performance optimization.
• Directed the configuration and maintenance of Office 365 tenancy and Outlook configurations for a network of 5,000+ users, ensuring robust, efficient, and secure cloud-based operational services.
• Employed analytical skills for quick resolution of complex technical issues.
• Managed Azure Cloud SaaS application, ensuring high availability and seamless integration.
• Dedicated to knowledge sharing and documentation, enhancing team proficiency and problem-solving capabilities.

• Provided advanced troubleshooting and technical support across Windows and macOS platforms, ensuring smooth daily operations.
• Configured and maintained cloud-based services, ensuring data security and compliance with organizational policies.
• Collaborated with cross-functional teams to implement system upgrades and process improvements, improving efficiency.

Greater Boston

• Managed Office 365 tenancy and Outlook for a 500+ user network, ensuring seamless cloud communication and collaboration.
• Optimized the availability of Azure Cloud SaaS applications, securing their integration into the broader IT infrastructure.
• Automated routine administrative tasks using PowerShell, improving team efficiency by 25%.
• Used Jira to track and resolve IT incidents, enhancing system uptime and minimizing service disruptions.

Boston, Massachusetts, United States

I have extensive experience in troubleshooting a diverse range of hardware and software issues. I am skilled in managing user accounts through Active Directory, and deploying Office 365 and Windows OS. Additionally, I provide remote support, use Docker for software deployment, and handle support requests through Jira. I prioritize critical issues and.

Boston, Massachusetts, United States

Prepare and finalize designs for printing. This involves adjusting color profiles, ensuring proper dimensions and resolution, and creating print-ready files. It's important that I have a good understanding of the printing process and how different materials and inks behave in order to be successful in my role.