Rich Dieu Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Boston, Massachusetts, United States

• Configure and manage network load balancers to optimize traffic flow and system reliability.• Support network firewall technology and IDS/IPS systems, implementing security patches to protect sensitive lab data.• Monitor and maintain lab networks, ensuring stability and performance of switches, firewalls, and VLAN configurations.• Provide IT support to executive-level employees and R&D lab personnel, minimizing hardware, software, and network downtime.• Ensure network segregation and cybersecurity compliance for sensitive R&D and medical device data.• Document IT procedures, support resolutions, and network configurations to maintain an up-to-date knowledge base.• Identify and recommend process improvements in lab IT operations, leveraging Agile methodologies for rapid implementation.• Manage lab systems, including benchtop assets, scientific instruments, and IT equipment unique to the R&D environment.• Support testing and validation processes for R&D products by ensuring proper IT system configuration and security.• Implement network changes and ensure lab network security standards meet industry regulations (e.g., FDA, ISO).• Collaborate with R&D teams to understand IT needs and recommend solutions that enhance lab productivity.• Work with business stakeholders to provide technical advice, ensuring alignment between IT and business goals.• Participate in meetings and projects to discuss system upgrades, process improvements, and technology implementations.• Analyzed software inventory across the network to identify all installed applications, including unauthorized or outdated programs.• Assessed software for potential risks, including unsupported versions, security flaws, and misconfigurations that could compromise network integrity.• Removed redundant, unnecessary, or high-risk applications to reduce attack surfaces and improve system performance.

United States

At Core Network & Workplace Solutions, we specialize in empowering businesses with robust, secure, and scalable IT infrastructures. With extensive experience across cloud engineering, IT operations, and cybersecurity, we help organizations streamline operations, safeguard data, and optimize productivity.Our services include:• Network & Security Solutions: Design and implementation of zero-trust architectures, network segmentation, and hybrid infrastructures to ensure data protection and regulatory compliance.• Digital Workplace Transformation: Creation of efficient, cloud-integrated environments using platforms like Azure, Microsoft 365, and Meraki, tailored to meet the demands of modern businesses.• IT Consulting & Support: Proactive troubleshooting, executive support, and R&D lab solutions, ensuring minimal downtime and optimal system performance.• Cybersecurity Strategy: Advanced threat detection, vulnerability assessments, and risk management to protect sensitive information and maintain industry compliance.As the Principal IT Consultant, I bring a proven track record of delivering customized IT solutions that align with business goals, enhance security, and enable growth. Whether you need to modernize your network, strengthen your cybersecurity posture, or create a seamless digital workplace, we’re here to deliver results.Let’s build IT solutions that work for you. Connect with us to explore how we can elevate your business.

Cambridge, Massachusetts, United States

• Directed the migration of on-premises databases to AWS and Azure cloud platforms, ensuring data integrity and minimal downtime.• Used Qualys to conduct detailed vulnerability scans, prioritize risks, and implement mitigations, improving the overall security posture.• Automated Windows patch management across 1,500+ endpoints using SCCM, achieving 95% compliance with security updates. • Managed firewall configurations and enforced strict access control policies to secure network infrastructure. • Designed and implemented robust backup and recovery processes using cloud technologies, reducing data recovery time by 30%.• Developed and documented IT policies and security procedures, ensuring compliance with organizational standards and enhancing team knowledge sharing.• Designed and executed practical tests of controls to identify gaps and mitigate risk across diverse business environments.• Reviewed and analyzed information system processes to ensure regulatory and industry standards adherence.

Boston, Massachusetts, United States

• Troubleshooted various technical malfunctions on Mac and Windows platforms, including system configuration, software installation, and performance optimization.• Directed the configuration and maintenance of Office 365 tenancy and Outlook configurations for a network of 5,000+ users, ensuring robust, efficient, and secure cloud-based operational services.• Employed analytical skills for quick resolution of complex technical issues.• Managed Azure Cloud SaaS application, ensuring high availability and seamless integration.• Dedicated to knowledge sharing and documentation, enhancing team proficiency and problem-solving capabilities.

• Provided advanced troubleshooting and technical support across Windows and macOS platforms, ensuring smooth daily operations.• Configured and maintained cloud-based services, ensuring data security and compliance with organizational policies.• Collaborated with cross-functional teams to implement system upgrades and process improvements, improving efficiency.

Greater Boston

• Managed Office 365 tenancy and Outlook for a 500+ user network, ensuring seamless cloud communication and collaboration.• Optimized the availability of Azure Cloud SaaS applications, securing their integration into the broader IT infrastructure.• Automated routine administrative tasks using PowerShell, improving team efficiency by 25%.• Used Jira to track and resolve IT incidents, enhancing system uptime and minimizing service disruptions.

Boston, Massachusetts, United States

I have extensive experience in troubleshooting a diverse range of hardware and software issues. I am skilled in managing user accounts through Active Directory, and deploying Office 365 and Windows OS. Additionally, I provide remote support, use Docker for software deployment, and handle support requests through Jira. I prioritize critical issues and educate users on technology. I am proficient in managing IT inventories and collaborating on resolving complex network or hardware problems.

Boston, Massachusetts, United States

Prepare and finalize designs for printing. This involves adjusting color profiles, ensuring proper dimensions and resolution, and creating print-ready files. It's important that I have a good understanding of the printing process and how different materials and inks behave in order to be successful in my role.