Rich Edelman Email and Phone Number
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Rich Edelman is a Senior Staff System Engineer at Medallia at Medallia. He possess expertise in unix, linux, cisco technologies, telecommunications, shell scripting and 43 more skills. Colleagues describe him as "Rich is a great engineer with a big heart, making him awesome teammate at work and good friend out of the office. Each and every company should have more people like him, but there are just not that many around.", "It was always a pleasure to work with Rich. Not only is he very technical, but he’s independent and motivated. However most of all, he had a great attitude. His work quality always exceeded anyone else on his team. Rich is someone that I know I could count on to do the job.", and "Rich is one of my favorite people to work with. I've worked with him for years and have always been impressed with his ability to come up with creative ways to implement solutions. He's the guy you go to when all you have is a vague goal and he'll figure out all the details and write a well-documented, clean implementation for whatever it turns out to have been. I've never seen Rich unable to come up with a way to get something to work, and usually quite quickly as well. I'll probably work with him again sometime in the future, at least I hope so."
Medallia
View- Website:
- medallia.com
- Employees:
- 1
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Senior Staff System EngineerMedallia Sep 2020 - PresentPleasanton, California, Us -
Principal Platform Systems Admin, SaasBmc Software Oct 2018 - Sep 2020
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Lead Platform Systems Admin, SaasBmc Software Oct 2014 - Sep 2018
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Service Performance Engineer IiiSprint Jul 2013 - Mar 2014Overland Park, Kansas, Us -
Operations ManagerAcision Oct 2011 - Jun 2013Managed SMS/MMS test lab for a major telecommunications company. Worked with customers and vendors to maintain test lab for production environment. Provided solutions to reduce risk and impacts during simultaneous or overlapping project and maintenance work. Developed standardized regression test plans and methodologies for operations staff and customers. Operated and analyzed performance of HP EVA SANs, HP Blades, and other similar systems and technologies. Resolved internal and external incident escalations using BMC Remedy ITSM. Managed lab operations day-to-day to ensure proper up and downstream communications on planned outages, maintenance windows, reporting, and issue tracking. Implemented advanced load simulation and performance testing tools to baseline systems prior to production launch. Coordinated automation of testing capabilities which provided scripted use cases for newly deployed applications and products. Approved system changes and test plans, reducing operator errors and remediation hours. Improved vendor contract and asset tracking enabling the organization to more fully re-utilize existing resources.
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Operations EngineerAcision Dec 2010 - Oct 2011Led a global team of eight engineers responsible for implementing new projects in lab and production environments. Acted in a Subject Matter Expert (SME) capacity providing application and architecture guidance for several high-profile products and projects. Designated tactical "crash team" lead overseeing high-visibility, high risk issue remediation of customer facing incidents. Provided detailed documentation on implementation processes and procedures to enable cross-functional team training and support of follow-the-sun service requirements and success change request execution. Deliver Root Cause Analysis (RCA) post resolution and gather closure approvals as needed. Tracing and dump analysis for SMS/MMS calls and other deep-dive technical problem identification as needed.
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Tech Support Engineer IiEricsson Sep 2009 - Dec 2010Kista, Stockholm, SeCore team member on various platforms including: QChat (High-Performance Push-to-Talk), Text/SMS, and Multimedia Messaging/MMS. Performed platform and security audits as a part of configuration management processes. Performed and recommended configuration changes in order to maintain compliance with partner and industry standard policies and best practices. Responsible for identifying and remediating security vulnerabilities across telecom systems and in core services such as BIND DNS. Automated manual processes through Python and BASH shell scripting. Architected geo-redundant platforms by reuse of existing resources. Coordinated vendor services on hardware/software replaments, upgrades, and issues. -
Tech Support Engineer IiSprint Nextel Jun 2008 - Sep 2009Overland Park, Kansas, Us -
Sr. ConsultantOpenwave Systems, Inc Aug 2007 - Jun 2008Redwood City, UsProvided hardware and software troubleshooting and resolution, including but not limited to DB2 and MySQL database support, IBM LPAR configuration, and recommendations for configuration changes to increase performance of the systems. Served as a consultant on several high-profile projects. Mentored and led engineers and customers through custom training on Openwave solutions. Supplemented monitoring system scripts and alerting, utilizing historical data and trending. Wrote Root Cause Analysis documents, identifying reason for system performance issues or failure and layout out a Plan of Action to resolve the issues. -
ConsultantOpenwave Systems, Inc Jun 2006 - Jul 2007Redwood City, Us -
Network EngineerNetstandard Mar 2005 - Jun 2006Kansas City, Ks, UsMonitored the data centers, provisioned new customers, and worked with customers on timely incident resolution. Traveled to customer sites to perform repairs and implementation services. Configured and managed Cisco, Foundry, F5, and WatchGuard equipment. Performed network discovery and documentation of customer's in-house IT systems as required. Created a 6 node email cluster running CentOS and utilizing GFS on fiber-attached storage for Netstandard's email hosting platform. Participated in the planning and implementation of a storage management plan around a Sun/StorageTek SAN as well as tie-ins to new customer offerings. Monitored and administered the company's remote backup services and disaster recovery capabilities. -
Network AdministratorDigital Simplistics, Inc Sep 2001 - Mar 2005Lenexa, Kansas, UsWorked on DSI's flagship product Speed Script, a pharmacy management software suite, as well as systems and network administrator. Designed and implemented the company's disaster recovery plan. Ported code from K&R C to the POSIX standard, including creating new libraries containing POSIX functions that were not available on SCO OpenServer. Redesigned the network layout and standardized workstations on a single version of Windows and a single Linux distribution (SuSE Linux). Automated several processes to run in under and hour using Python and shell scripting that previously took a person 15-20 hours a month to do manually. Re-designed and implemented cloud distribution of the company's software updates to migrate from sending physical media to all customers. -
ProgrammerMultiservice Dec 2000 - Jun 2001
Rich Edelman Skills
Rich Edelman Education Details
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Mansfield University Of Pennsylvania
Frequently Asked Questions about Rich Edelman
What company does Rich Edelman work for?
Rich Edelman works for Medallia
What is Rich Edelman's role at the current company?
Rich Edelman's current role is Senior Staff System Engineer at Medallia.
What is Rich Edelman's email address?
Rich Edelman's email address is re****@****ail.com
What is Rich Edelman's direct phone number?
Rich Edelman's direct phone number is +61 8 9461*****
What schools did Rich Edelman attend?
Rich Edelman attended Mansfield University Of Pennsylvania.
What skills is Rich Edelman known for?
Rich Edelman has skills like Unix, Linux, Cisco Technologies, Telecommunications, Shell Scripting, Cloud Computing, Tcp/ip, System Deployment, Troubleshooting, Solaris, Data Center, Bash.
Who are Rich Edelman's colleagues?
Rich Edelman's colleagues are Katie Ronan, Angel Moreira, Runay Dhaygude, Anisha Chhabda, Pmp®, Andreas Stamm, Courtney Heinbach, Pablo Requena.
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