Rich Edelman Email & Phone Number

Pleasanton, California, Us

Overland Park, Kansas, Us

Managed SMS/MMS test lab for a major telecommunications company. Worked with customers and vendors to maintain test lab for production environment. Provided solutions to reduce risk and impacts during simultaneous or overlapping project and maintenance work. Developed standardized regression test plans and methodologies for operations staff and customers. Operated and analyzed performance of HP EVA SANs, HP Blades, and other similar systems and technologies. Resolved internal and external incident escalations using BMC Remedy ITSM. Managed lab operations day-to-day to ensure proper up and downstream communications on planned outages, maintenance windows, reporting, and issue tracking. Implemented advanced load simulation and performance testing tools to baseline systems prior to production launch. Coordinated automation of testing capabilities which provided scripted use cases for newly deployed applications and products. Approved system changes and test plans, reducing operator errors and remediation hours. Improved vendor contract and asset tracking enabling the organization to more fully re-utilize existing resources.

Led a global team of eight engineers responsible for implementing new projects in lab and production environments. Acted in a Subject Matter Expert (SME) capacity providing application and architecture guidance for several high-profile products and projects. Designated tactical "crash team" lead overseeing high-visibility, high risk issue remediation of customer facing incidents. Provided detailed documentation on implementation processes and procedures to enable cross-functional team training and support of follow-the-sun service requirements and success change request execution. Deliver Root Cause Analysis (RCA) post resolution and gather closure approvals as needed. Tracing and dump analysis for SMS/MMS calls and other deep-dive technical problem identification as needed.

Kista, Stockholm, Se

Core team member on various platforms including: QChat (High-Performance Push-to-Talk), Text/SMS, and Multimedia Messaging/MMS. Performed platform and security audits as a part of configuration management processes. Performed and recommended configuration changes in order to maintain compliance with partner and industry standard policies and best practices. Responsible for identifying and remediating security vulnerabilities across telecom systems and in core services such as BIND DNS. Automated manual processes through Python and BASH shell scripting. Architected geo-redundant platforms by reuse of existing resources. Coordinated vendor services on hardware/software replaments, upgrades, and issues.

Overland Park, Kansas, Us

Redwood City, Us

Provided hardware and software troubleshooting and resolution, including but not limited to DB2 and MySQL database support, IBM LPAR configuration, and recommendations for configuration changes to increase performance of the systems. Served as a consultant on several high-profile projects. Mentored and led engineers and customers through custom training on Openwave solutions. Supplemented monitoring system scripts and alerting, utilizing historical data and trending. Wrote Root Cause Analysis documents, identifying reason for system performance issues or failure and layout out a Plan of Action to resolve the issues.

Redwood City, Us

Kansas City, Ks, Us

Monitored the data centers, provisioned new customers, and worked with customers on timely incident resolution. Traveled to customer sites to perform repairs and implementation services. Configured and managed Cisco, Foundry, F5, and WatchGuard equipment. Performed network discovery and documentation of customer's in-house IT systems as required. Created a 6 node email cluster running CentOS and utilizing GFS on fiber-attached storage for Netstandard's email hosting platform. Participated in the planning and implementation of a storage management plan around a Sun/StorageTek SAN as well as tie-ins to new customer offerings. Monitored and administered the company's remote backup services and disaster recovery capabilities.

Lenexa, Kansas, Us

Worked on DSI's flagship product Speed Script, a pharmacy management software suite, as well as systems and network administrator. Designed and implemented the company's disaster recovery plan. Ported code from K&R C to the POSIX standard, including creating new libraries containing POSIX functions that were not available on SCO OpenServer. Redesigned the network layout and standardized workstations on a single version of Windows and a single Linux distribution (SuSE Linux). Automated several processes to run in under and hour using Python and shell scripting that previously took a person 15-20 hours a month to do manually. Re-designed and implemented cloud distribution of the company's software updates to migrate from sending physical media to all customers.