Richard Gustafson Email & Phone Number

Waukesha, WI, US

Greater Milwaukee Area

I am actively pursuing a new opportunity in the areas of technical project management, quality management, quality assurance or technical support. Areas of expertise include, Organizational Development,Quality Assurance, Project Management (PMI PMBOK), LEAN Six Sigma, Risk Assessment, Risk Management, Information Technology/Architecture, Audio/Video.

Greater Milwaukee Area And Surrounding Areas

• Technical Resource Leader and Contributor (Churches): 2010 - 2015
• Audio/Video (A/V) Technical Operations Engineer responsible for the video presentation of Church services over the internet using live streaming technology. Developed process that reduced the video/audio development.
• Developed new process that enabled electronic distribution of defect-free of video and audio presentations.
• Men’s Ministry Leader responsible for creation of project plan supporting men’s retreat weekend event. Created PMO and used PMI PMBOK process to organize men’s retreat program. Program communication included team of 20.
• Theological Studies (4000 hours) that included relevance of theology to American history, politics and scienceTechnical Contributor (Habitat for Humanity and Disaster Support Ministries): 2007 - 2009
• Team member of Hurricane Rita and Katrina recovery support teams responsible for building reconstruction. Construction work included framing, electrical, plumbing, dry wall and painting tasks.

Greater Milwaukee Area

• GE Healthcare: 2000 - 2006Six Sigma Master Black Belt Quality Leader for Programs 2002 – 2006
• Created quality metrics scorecard program for monitoring and management of communication system reliability that lead to improved system availability from 95%+ range to 99%. Program used heat map graphical interface.
• Mentored and trained over 100 quality professionals responsible for technology programs generating $1.7MM in annual cost savings while improving system application availability to over 99.95%.

Greater Milwaukee Area

• Led six (6) member team in redesign and optimization of communication architecture for large scale Oracle ERP system that improved performance and eliminated need for $180K in hardware upgrades..- Headed seven (7).

- Led global team responsible for Y2K remediation that resulted in 99.95% success rate with minimal problems in 150 global site locations. Received management award for efforts. Design for Six Sigma Black Belt (I/T

- Led design and development efforts for $2.5M infrastructure upgrade program that resulted in successful deployment of 10BaseT Ethernet technology based on Novell 4.1x, UNIX and Microsoft technology that resulted in improvement system availability from by 14% to level of 99% and reduced port cost expense by $300K for Consumer & Industrial Business.

Led design, development and training for $1.5M communications and computing upgrade program that improved system availability from 80%+ to 99% while reducing business communications and computing cost by $800 per user per year. - Managed project execution to ensure adherence to budget, schedule, and scope. - Developed project plans that included project.

Member of team that developed closed loop, real-time quality system resulting product rolled throughput yield improvement from 50% to 85% level and resulted in over $1M per year annual savings for business with sales of $150M per year in product sales.

Six Sigma Lean, Mathematics, Physics

Activities and Societies: LEAN Academy Practical Application of LEAN Six Sigma to manufacturing and service organizations.

Masters Project Management, Project Management, 4.0

Activities and Societies: Project Management Institute and American Society of Quality Project Management Professional Certification in.

Bsee, Software And Electronic Engineering, 3.1

Activities and Societies: Engineering Honor Society (The Phi Beta Kappa Society (ΦΒΚ)) IEEE (Institute of Electrical and Electronics.