Richi Whitlow Email & Phone Number

Adept at working within sales environment while motivating staff to reach sales goals. Maintained and analyzed sales data while increasing productivity. Specialized in ensuring customer satisfaction through timely handling of customer service experience/issues.

Oversaw all sales functions for the dealership, including recruitment and training of new sales staff, establishing sales objectives, motivating and coaching employees on sales and closing techniques, and alignment of individual sales targets with overall dealership/organizational objectives. Developed client relationship best practices; implemented marketing and advertising plans. Managed vendors to secure new models and maintain inventory to meet customer needs.KEY RESULTS:• Leveraged consultative sales techniques to match clients needs with C-brand vehicles.• Navigated multiple, simultaneous challenges to achieve monthly new car sales targets.• Conducted consistent customer follow-up and deployed referral generation strategies.• Reversed falling dealership traffic and lack of on-site inventory.• Served as hands-on, direct contributor to team sales goals.• Lifted staff morale and engagement.• Propelled profitability; accurately forecasted sales and expenses. • Prepared annual budgets and monitored administrative activities.

Led sales team recruitment, training and motivation. Delivered hands-on management to set achieve both individual and department-wide sales goals. Developed local advertising and marketing plans to drive traffic and sales. Supported sales representatives with client negotiations and closing sales. Tracked financial performance to maintain profitability.KEY RESULTS;• Vaulted new car sales 150%+, from 40 to over 100 units per month.• Instrumental contributor to Top-Ranked department for sales growth. • Formally recognized as a market leader by BMW North America 2 years in a row.• Consistently met annual sales targets – including 3 consecutive years of sales goal achievement. • Increased customer base and dealership traffic.• Leveraged sales forecast and market data to implement highly-effective advertising campaigns.

KEY RESULTS:• Consistently met and exceeded sales goals. • Formally recognized by BMW North America for outstanding performance.