Richard Marsh Email & Phone Number

Ogden, Utah, United States

Salt Lake City, Utah, United States

Team Lead handling executive level complaints for mortgage accounts. Recognized as a subject matter expert in assigned skill areas. Duties include: independently researching, responding to and resolving escalated inquiries regarding real estate mortgage products and services that are the most complex, high profile/risk and/or regulatory in nature; resolving issues by identifying solutions; communicating with customers, executives, agencies, reg/governmental reps, bankers and others to ensure… Show more Team Lead handling executive level complaints for mortgage accounts. Recognized as a subject matter expert in assigned skill areas. Duties include: independently researching, responding to and resolving escalated inquiries regarding real estate mortgage products and services that are the most complex, high profile/risk and/or regulatory in nature; resolving issues by identifying solutions; communicating with customers, executives, agencies, reg/governmental reps, bankers and others to ensure resolution of escalated matters; ensuring identified risks/problems are clearly documented; providing guidance to less experience team members. Manages escalations for senior exec leadership; consulting with operations case owners related to the High Profile Escalated Case process; designing and documenting procedures for unique processes. Show less

Salt Lake City, Utah, United States

Responsible for supporting a moderate portfolio of customers and sharing leadership role with relationship managers. Acts as the customers’ main point of contact for operational questions. Helps with customer onboarding, due diligence and other associated risk management matters where required. Manages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customers. Tracks compliance and escalates identified issues for… Show more Responsible for supporting a moderate portfolio of customers and sharing leadership role with relationship managers. Acts as the customers’ main point of contact for operational questions. Helps with customer onboarding, due diligence and other associated risk management matters where required. Manages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customers. Tracks compliance and escalates identified issues for resolution in all accounts/portfolios/loan bookings. Independently and proactively handles customer issues, such as monitoring overdrafts and alerting customers to make transfers as needed to cover insufficient funds. Show less

Springville, Ut

Service Managers at Wells Fargo act in partnership with the branch manager in positioning the branch team for success by fostering a positive work environment where team members are encouraged, motivated and developed to achieve their maximum potential by leveraging coaching and performance management tools and processes. All Service Managers are responsible for managing the direction of work for several direct reports and are involved in the day-to- day operations of the teller line. Service… Show more Service Managers at Wells Fargo act in partnership with the branch manager in positioning the branch team for success by fostering a positive work environment where team members are encouraged, motivated and developed to achieve their maximum potential by leveraging coaching and performance management tools and processes. All Service Managers are responsible for managing the direction of work for several direct reports and are involved in the day-to- day operations of the teller line. Service managers are role models for Wells Fargo’s customer-centric culture, while embracing diversity and maintaining ethics and integrity. Show less

South Ogden

Managing customer portfolios, servicing customer relationships, and offering products and services based on customers’ needs. Bankers also help meet customer needs with a wide variety of financial and credit services with an objective of delivering friendly customer service and ensuring the highest level of customer satisfaction.

South Salt Lake

A Lead Teller spends almost all of their time working with Wells Fargo customers. Lead Tellers are able to juggle a variety of tasks including exercising excellent customer service in all customer interactions, managing and resolving customer conflicts, following procedures to minimize errors and reduce fraud, as well as providing information to customers on new products and services. Lead Tellers work under limited supervision, assist with work flow to ensure Tellers are successful… Show more A Lead Teller spends almost all of their time working with Wells Fargo customers. Lead Tellers are able to juggle a variety of tasks including exercising excellent customer service in all customer interactions, managing and resolving customer conflicts, following procedures to minimize errors and reduce fraud, as well as providing information to customers on new products and services. Lead Tellers work under limited supervision, assist with work flow to ensure Tellers are successful, consistently balance their cash daily, have great rapport with people, meet their referral and sales goals, and enjoy helping others all while maintaining ethics, integrity, and embracing diversity. Show less

Murray, Ut

Worked with a team of 4-6 people to design and direct all technical aspects of various productions. Experience with running lights and sound for concerts, musicals, recitals, etc. Also had experience stage managing and working with clients that rented out the theater on an as need basis.

Bachelor Of Arts (B.A.), Communications - Public Relations And Advertising

Associate'S Degree, Communication