• Oversee franchise operation • Create and implement annual business plan and goals• Monitor and manage marketing, production, and office/administration divisions to meet revenue, expense, and profit goals and objectives• Conduct managers’ meeting and ensure clear two-way communication with owners and staff• Network and build relationships with centers of influence and ensure client satisfaction• Oversee processes relating to customers and take care of customer needs• Handle and resolve customer conflicts to ensure customer satisfaction• Plan and help determine staffing needs; Oversee and assist with recruiting and hiring of staff• Oversee and assist with training and development of staff• Coach and mentor employees• Determine storm operations staffing needs • Develop annual company budget, including projected revenue, projected expenses, and desired profit margin• Maximize payroll efficiency through effective coordination with employees and management• Ensure all employees follow safety and risk management guidelines on the jobsite, in the office, and while traveling• Comply and manage OSHA, local, state, and federally required industry programs

• Sought out new clients and develop clientele by networking to find new customers and generate lists of prospective clients• Customized insurance programs to suit individual customers, often covering a variety of risks• Ensured that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms• Calculated premiums and establish payment method• Interviewed prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage• Sold various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice• Inspected property, examining its general condition, type of construction, age, and other characteristics, to decide if it is an appropriate insurance risk• Performed administrative tasks, such as maintaining records and handling policy renewals• Explained features, advantages, and disadvantages of various policies to promote sale of insurance plans• Called on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries

• Achieved aggressive sales goals of 62% over previous year• Taught quarterly continuing education classes for the insurance industry• Understood and handled insurance claims and payments• Managed a staff of twelve production technicians• Implemented new sales management software programs• Added new revenue streams to fit the current business model• Managed and assessed sales and marketing budget monthly• Created community and business relationships through networking

• Currently serve as a business partner and consultant as needed• Increased territory market share over 31%• Responsible for gross revenues of $1.7 million• Oversaw business expansion in North and South Carolina• Responsible for all company-wide sales growth • Supervised all sales associates and executed the hiring and evaluation processes• Managed a production staff of over 200 cleaning associates • Set-up all training guidelines and standards and implemented training programs with all employees• Introduced sales management tracking software and programs to effectively manage accounts and customer relationships

• Managed a large account base for a net business assignment of $1.3 million in gross sales at 32%revenue• Was responsible for largest two quarter growth of the Drymax Sports brand in the history of the company• Added two new exceptional accounts outside account assignment worth $400,000 in combined business within the first eight months of employment; Accounts were Road Runner Sports and Foot Locker Europe• Managed all aspects of new product development for the launch of our V3 sock line including packaging and floor displays• Set-up, attended and managed twenty trade shows throughout the United States per year• Researched new product potential, new business models and more cost effective ways of doing business• Was responsible for marathon sales exceeding $200,000 per year exceeding account assignment

• Managed corporate account base assignment of $175,000 with an increase to $310,000• Notable new accounts were Hardees and Time Warner Cable totaling $60,000 combined• Managed and directed all ticket sales staff• Maintained an 80% season ticket renewal rate