Richlee Gordon Email & Phone Number

Coeur D'Alene, Idaho, United States

Deliver highest levels of customer service while presenting products / food and beverages that boost sales and maximize customers’ experiences. Relocated to Idaho and completed a 12-week counseling internship while taking graduate courses. Following internships, seized opportunity to engage in face-to-face sales with diverse US and international customers. Combine experience in customer relationship management to establish relationships, convey information, and effectively communicate to generate revenue. Train employees and resolve customer issues quickly.Delivered Results: •Increased sales 20-40%, mastering product knowledge and persuasively influencing customers’ decisions.•Achieved highest sales out of 25+ employees on New Year’s Eve 2023 and consistently throughout year; proactively upsold and used food and drink knowledge to make recommendations that increased order sizes.•Elevated sales performance across teams by delivering technical and sales training to new hires and existing staff, including training on sales software, keyboard functions for increased speed, reporting, and homepage. •Praised by customers consistently for quality service and recruited / scheduled to work by management across multiple venues at resort to boost sales, train employees, and support business goals.•Contributed to operational improvements that increased sales and services; served in technical capacity using knowledge of software and business to brief management, which led to improved golf course services and sales.

Washington D.C. Metro Area

I work with 60+ client accounts to protect and expand Cvent's business partnership and value within our clients' organizations. I am responsible for managing the relationship between our organizations and being a strategic resource for my clients' meetings and events. I have had success educating our clients on the Cvent platform and why we are the industry leader in meeting and event technology.

Washington D.C. Metro Area

I work with 40+ Enterprise-level clients to be a strategic resource in helping grow their Event program by utilizing the leading Event Management Technology Platform in the world. I worked with 40+ clients to continue a long-standing partnership with Cvent, by discussing their meetings and events and demonstrating the power of Cvent in their arsenal. I also helped my clients expand their technology resources by $250k+. I am fluent in Salesforce and strategic conversations that lead to an expanded business partnership between Cvent and our clients.

Washington D.C. Metro Area

• Lead management and prospecting of potential customers and existing clients using various techniques• Educate both prospects and clients about our products and offerings• Lead product demonstrations and handle the rest of the sale’s cycle• Win new business – acquire new logos both with and without sales director’s involvement• Strong and effective communication skills both internally and externally• Provide feedback to marketing and management from the front line to drive effectiveness• Maintain and expand existing relationships within clients’ organizations• Maintain and forecast an accurate sales pipeline

Glacier National Park

I worked for Glacier Park Inc (GPI) for two consecutive summers with a focus in customer service and hospitality. Working in hospitality at a National Park was a unique experience as it is a fast-paced environment as well as an international tourist destination. This unique environment helped me to develop skills in delivering customer service in an international setting as I worked beside and interacted with people from various countries and cultures. Working for GPI allowed me to practice my French, German, Spanish, Italian, and Mandarin language skills. My second season working for GPI I was charged with training new employees in our excellent customer service standards.

Grenoble Area, France

As a teaching assistant in France I honed my administrative skills, community building, and French language skills on a daily basis. Part of my responsibilities included creating, implementing, and executing diverse lesson plans for the fifteen different elementary school classes I worked with. These classes ranged from kindergarteners to fifth graders and each lesson plan was tailored to meet their academic standards. I learned how to interact across different age groups in addition to different cultures as I communicated with students, parents, and faculty members. When I realized that some students struggled with learning English, I developed curriculum for an after-school program that was designed to give students extra help in retaining vocabulary and conversation skills through interactive games and hands-on activities.

Ottawa, Canada Area

As an intern to Minority Whip for the National Democratic Party, Nycole Turmel, I had the opportunity to work in a bilingual setting. This combined both of my fields of study: Political Science and French as Nycole's constituency was French and English speaking. Part of my responsibilities included acting as an administrative assistant, working in research and analysis and composing correspondence for constituents and congressional staff. I also edited and proofread our office's bilingual newspaper informing Nycole's constituents of her political stances on pertinent issues. I also assisted in organizing events to facilitate interactions between Nycole and her constituents.

Brussels Area, Belgium

My internship at the European Parliament under Bulgarian member Vladko Panayotov helped me to develop my research and analysis skills while learning to manage multiple projects at once. Being immersed in a multi-lingual as well as multi-cultural work environment, I was able to synthesize information from different sources (sometimes in a different language) in order to brief Dr. Panayotov about developments relevant to his committees. In addition to administrative tasks, I also attended meetings and conferences on Dr. Panayotov's behalf in order to draft and prepare presentations on the information being discussed.

Masters, Clinical Mental Health Counseling

Bachelor Of Arts (Ba), Political Science And Government; French