Richlee Gordon Email & Phone Number

Coeur d'Alene, Idaho, United States

• Deliver highest levels of customer service while presenting products / food and beverages that boost sales and maximize customers’ experiences. Relocated to Idaho and completed a 12-week counseling internship while.
• Increased sales 20-40%, mastering product knowledge and persuasively influencing customers’ decisions.
• Achieved highest sales out of 25+ employees on New Year’s Eve 2023 and consistently throughout year; proactively upsold and used food and drink knowledge to make recommendations that increased order sizes.
• Elevated sales performance across teams by delivering technical and sales training to new hires and existing staff, including training on sales software, keyboard functions for increased speed, reporting, and homepage.
• Praised by customers consistently for quality service and recruited / scheduled to work by management across multiple venues at resort to boost sales, train employees, and support business goals.
• Contributed to operational improvements that increased sales and services; served in technical capacity using knowledge of software and business to brief management, which led to improved golf course services and sales.

Washington D.C. Metro Area

I work with 60+ client accounts to protect and expand Cvent's business partnership and value within our clients' organizations. I am responsible for managing the relationship between our organizations and being a strategic resource for my clients' meetings and events. I have had success educating our clients on the Cvent platform and why we are the.

Washington D.C. Metro Area

I work with 40+ Enterprise-level clients to be a strategic resource in helping grow their Event program by utilizing the leading Event Management Technology Platform in the world. I worked with 40+ clients to continue a long-standing partnership with Cvent, by discussing their meetings and events and demonstrating the power of Cvent in their arsenal. I.

Washington D.C. Metro Area

• Lead management and prospecting of potential customers and existing clients using various techniques
• Educate both prospects and clients about our products and offerings
• Lead product demonstrations and handle the rest of the sale’s cycle
• Win new business – acquire new logos both with and without sales director’s involvement
• Strong and effective communication skills both internally and externally
• Provide feedback to marketing and management from the front line to drive effectiveness

Glacier National Park

I worked for Glacier Park Inc (GPI) for two consecutive summers with a focus in customer service and hospitality. Working in hospitality at a National Park was a unique experience as it is a fast-paced environment as well as an international tourist destination. This unique environment helped me to develop skills in delivering customer service in an.

Grenoble Area, France

As a teaching assistant in France I honed my administrative skills, community building, and French language skills on a daily basis. Part of my responsibilities included creating, implementing, and executing diverse lesson plans for the fifteen different elementary school classes I worked with. These classes ranged from kindergarteners to fifth graders and.

Ottawa, Canada Area

As an intern to Minority Whip for the National Democratic Party, Nycole Turmel, I had the opportunity to work in a bilingual setting. This combined both of my fields of study: Political Science and French as Nycole's constituency was French and English speaking. Part of my responsibilities included acting as an administrative assistant, working in research.

Brussels Area, Belgium

My internship at the European Parliament under Bulgarian member Vladko Panayotov helped me to develop my research and analysis skills while learning to manage multiple projects at once. Being immersed in a multi-lingual as well as multi-cultural work environment, I was able to synthesize information from different sources (sometimes in a different.

Masters, Clinical Mental Health Counseling

Bachelor Of Arts (Ba), Political Science And Government; French