Documentation And Training Specialist
Needs Analysis - Conducted complete front-end analysis that included the target audience, performance requirements, and instructional strategies. Analyzed data to identify performance needs. Instructional Design - Used various adult learning theories to design instructor-led training, web-based training, computer-based training and internet-led training. Developed performance objectives, course content and course design based on client input as well as input from graphic artists and web programmers. Curriculum and Documentation Development - Developed, delivered, and distributed training and documentation on a variety of high risk and high visibility systems/software. Created documentation by using system requirements, high-level design, system access, online access, and interaction with product development team engineers and subject matter experts. Web-based Development - Partnered with programmers to design and develop WBT that used web native programming such as HTML, XML, ASP, Flash and Java Script. Training Delivery - Delivered both IT and Skill level training via classroom and the web. Delivered Train the Trainer, Customer Services, and Leadership training. Project Management - Facilitated a consistent and disciplined approach for project initiation, planning, tracking, reporting, and budgetary control by managing, monitoring and scheduling work assignments. Managed the schedule, milestones, issue identification, resolution, team facilitation, budget and deliverables for training and documentation projects.