Rich Limone Email & Phone Number

Winthrop, MA, US

Remote

Andover, Massachusetts, United States

Brining new clients to life in the NexusTek family. Working with multiple clients integrating them with all our systems whether it's documentation, cybersecurity, or remote IT support, it al starts with my team and me.

Andover, MA

Dedicated support engineer working with multiple clients in multiple fields. Problem solving is the core of the business, but documenting and understanding the client environment is the path that gets us there. Working with various technologies from Windows, Linux, and MacOS.

Winthrop, Massachusetts

Providing any and all IT services to help you get through the workday. Onsite, offsite, and off hours support available. Making the effort to have technology help you instead of hinder you!The client list has steadily grown over the past year and a half and have allowed for new opportunities for the clients and for me. Clients include:Beginnings.

Northeastern University

Administered Blackboard for faculty, staff, and students in Academic Technology Services after the system was upgraded over winter break.Managed ServiceNow ticketing system and helped to close hundreds of support tickets relating to user issues in the new Learning environment.Assisted in the updating of ATS' knowledge base, blog, and documentation.Provided.

Boston, MA

Boston University

Responsible for the success of several key areas of online course delivery for a portfolio of courses, directly serving approximately 400 to 500 students, in the Boston University programs and courses supported by the Office of Distance Education. Advise faculty and facilitators in using best practices for online education, using course technologies, and.

Acton, MA

• Provided systems administration for Blackboard throughout the University (~12000 users) and desktop support in the College of Arts and Sciences (~400 users). Served as second-in-command in the Academic Technology Group.
• Closed over 100 Blackboard related Track-it Support tickets over a 3 day holiday weekend, ensuring classes were able to resume without significant delay.
• Tapped by the Chief Information Office to server on the Strategic Planning Committee tasked with creating a vision and mission statement for Information Technology Services.
• Served as Blackboard administrator for the University; proficiently setting up courses, users, and enrollments. University is now considering Massive Online Open Courses (MOOCs) as a result of the success of Blackboard.
• Liaised with Blackboard Support for the University during weekly support calls, providing outstanding and time critical support for students and faculty. Communication with Blackboard ensured the proactive.
• Served as administrator for the Trac application for Advising and Center for Learning and Academic Success. Effectively set up courses, users, and enrollments to ensure that advising and tutoring offices could.

• Acting manager for Academic Technology’s two computers labs (50 computers) and three classrooms (90 computers) as well as supervisor for the department’s work study program (30 student workers).
• Effectively set up and cloned the labs and classrooms workstations allowing classes to run smoothly from semester to semester.
• Established management confidence in Blackboard support which allowed the University combine three instances of Blackboard into a single instance for all of campus.
• Interviewed, hired, and scheduled student workers, ensuring sufficient lab coverage to support student users.
• Managed and approved payroll for student workers. Monitored department budget and reallocated students to department budget when work study allocations were depleted.
• Trained student workers in facilitation support with hardware and software, creating a tier 1 support level in Academic Technology that allowed better support in the College of Arts and Sciences.

• Goal-oriented problem solver, effectively assisting users in their computer needs.
• Set up and installed new computers for end users, ensuring them the ability to start working immediately upon starting at the University.
• Aided in the implementation of using copy machines at network printers, helping the University cut costs, as well as extending the life of smaller Laser Jet printers on campus.
• Expertly worked with vendors (Dell, HP, Mac) to be a more informed second line support for our end users.
• Liaised with the Network Services Group, helping to reduce network outages in the four buildings the department serviced.

Master Of Business Administration (M.B.A.), E-Commerce/Electronic Commerce

Bachelor'S Degree, Computer Information Systems

Hs Diploma