Rich Mathews Email & Phone Number

In my 30 years with the Walt Disney Company, I have experience in all aspects of the resort side of the Walt Disney Resort including:Business Systems Manager/ Product Owner for Disney Magical ExpressBusiness Systems Analyst for Disney Magical ExpressLuggage Operations Manager for Disney Magical Express Resort Operations:* Front office operations* Concierge services* Bell Services* Housekeeping* Inventory control* Scheduling and LaborThe resorts I worked at include Disney's Contemporary Resort, Disney's Polynesian Resort, Disney's Wilderness Lodge Resort, Disney's Port Orleans Riverside Resort, Disney's Yacht & Beach Club Resorts, Opening Team for Disney's Beach Club Villas.* An opening team member on the Disney Cruise Line, Disney Wonder. Shore side operations; luggage and airport operations and logistics. I worked with our company's newest venture (and an opening team member), Disney's Magical Express. * Consumer & Travel Industry Sales Manager and the Disney Reservation Center (DRC, WDTC). * Other experience include Pleasure Island operations, Grad Night and Magic Music Days Sales teams.Some of my favorite successes are:• Built and expanded the first fully integrated Business/technology collaboration team.• Organized and chaired our Walt Disney Resorts Global Bell Services team.• Organized and chaired the monthly global concierge team.• Saved $31,000 in Club level food and beverage costs; year to current date. (98 vs. 99)• Successfully cut other expenses including Transportation Services 40.5%, Office supplies 88.9%, Operating supplies (special) 41.7% and Publicity/Promotion 24.4% without compromising guest service.• Sold, booked and serviced two Stoli Vodka group meeting/seminars. Coordinated F/B service for these meetings.• Successfully raised productivity by 21% with mentored agents.• Worked on an insurance awareness initiative to increase and save revenue for our Company.• Initiated improvements to increase efficiency in the Itinerary Planning Office. Marked improvement in service levels and decreased call back log by 72%.• Directly contributed and participated in Pop Century’s 5 Diamond Service Standard for our luggage operating participant.• Developed audit, tracking and accountability tools as well as a mini monthly score card for valet, RAC and luggage delivery.• Directly contributed and participated in Pop Century’s 5 Diamond Service Standard for our luggage operating participant.• Developed audit, tracking and accountability tools as well as a mini monthly score card for valet, RAC and luggage delivery.

Listed skills include Resorts.

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  University Of Central Florida

  Music Performance, General