Richard Sterndale-Bennett Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

I managed Intiveo's onboarding customer success team, including supervising a team lead, five enablement managers, and senior customer success operations team member. I also served as the interim manager of the department while we conducted a search for our new Director of Customer Experience, reporting to our senior leadership team.

Vancouver, British Columbia, Canada

I lead a team of customer success managers, helping our clients as they started to use our software and making sure they quickly found it valuable. I helped with hiring for most roles in the customer experience department, developed training materials, helped with escalated cases, and provided daily support to clients and team members, both with technical.

Vancouver, British Columbia, Canada

I worked as a client-facing customer support representative. My work included reactive support calls involving technical troubleshooting; customer success-related calls like account setup, training, and recommending best practices; writing internal and client-facing help articles; and assisting our technical teams with client access and information.

Surrey, BC, Canada

– Led a team of four crew members– Researched and constructed educational materials– Planned and scheduled community outreach visits– Educated groups of up to 50 about salmon habitat conservation– Represented the organization at community events and festivals– Collaborated with other organizations to host community events– Assisted with crew training–.

Delta, BC

– Led public and private interpretive nature tours for up to 60 visitors– Supervised two junior colleagues– Planned, researched, and led summer day camps for primary school students– Researched and presented interpretive tour for university students– Kept detailed enrolment records for campers– Processed payments for day camp fees– Developed and.

Port Coquitlam, BC

– Kept detailed attendance records– Planned and led educational games and activities for groups of up to 24 kids– Prepared nutritious snacks– Worked with parents to solve behaviour problems– Provided first aid for injured kids– Supervised groups of kids on field trips

Port Moody, BC

– Kept detailed attendance records– Planned and led educational games and activities for groups of up to 24 kids– Prepared nutritious snacks– Worked with parents to solve behaviour problems– Provided first aid for injured kids