Richard Phillips Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Advisory assignment to accelerate their data transformation strategic program.

London, England, United Kingdom

• Kingfisher Plc is the FTSE 100 Retailer behind B&Q, Screwfix and other brands across Europe, with 1,900 stores, a Marketplace platform and rapidly expanding eCommerce/Digital fulfilment. I was part of the Group Data.
• Helped to evolve the data strategy and engage stakeholders in our mission.
• Grew, shaped and led the Group Data Analytics team, comprising eCommerce, Digital Product and Customer Analytics.
• I focused on speed to value, transitioning the team from reactive order takers to data-enabled problem solvers.
• Partnered with business functions to identify and evaluate use cases for data to prioritise the Data Platform (Azure; Databricks) roadmap.
• I helped to re-invent our 'ways of working', culminating in a re-org to embed analytics into every function (and most OKRs).

London, England, United Kingdom

• Chief Analytics Officer & Data PO at Genpact for the data platform, analytics and insights of ‘Genome’, a Learning Platform built to up-skill Genpact’s 100k FTE-based business to enable its transition from a.
• Strategic advisory, design, build and early-stage operation of the data platform.
• Engaged geographically dispersed Business leaders across the company to shape solution.
• Product Owner for data architecture, managing internal team and 3rd parties through Agile sprints.
• Recruited, coached and handed over to the operational team.

Paddington, England, United Kingdom

• I joined Genpact at the start of their pivot from Outsource provider to global leaders in Digital Transformation services. I worked with clients in Financial Services, CPG and Employment Services.
• Partnered with clients as trusted advisor to learn challenges/opportunities.
• Designed data-driven solutions using a Design Thinking approach.
• I was the solution architect for a $5M Azure Data Platform build & run transformation.
• I configured and delivered high performing teams for my clients with phased staff augment / off-shoring to achieve target operating model (TOM) for clients across industry sectors.
• I helped to shape and grow the UK/EU Analytics practice, embedding data/analytics into our sales process as a competitive value-add.

Shoreditch, London

• This was a bank-incubated platform business (250 FTE) with a mission to monetise the Barclays Group’s data assets.
• I was hired into a turnaround situation, sitting on the ExCo and reporting to the MD.
• I restructured the team (½ on-shore, ½ of-shore) to focus on speed to value
• Acted as Chief Data Officer and PO of the data architecture and delivery roadmap.
• Led the delivery of advanced analytics to increase consumer/product relevancy
• Rolled out algorithm improvements after rigorous A/B testing

London, United Kingdom

• Hired at the very start of Virgin Media’s digital transformation. Together with my 5 peers, we built a talented and high performing team of 70, overseeing a £50M digital transformation, all while achieving stellar.
• Hired and developed team from scratch.
• Managed MarTech stack vendor selection, POC, contracts and commercials.
• Exploited data to help grow eCommerce % of sales from 6% to 28%.
• Championed ‘data culture’ and embedding analytics across the business.

London Victoria

CRM and Customer Value Management consulting (main clients: BSkyB, MS XBox).Helped to evolve the strategic development and application of Experian data assets to repurpose them in an increasingly digital world.

Old Street, London

• Hired into a data-rich business devoid of data-centric or analytical thinking and where data from operational systems was being wasted.
• Championed customer-centric thinking and evangelised data as strategic asset.
• Led quick win CRM improvements while designing strategic plan.
• Hired and developed a centralised data, analytics and insights team.
• Product Owner for the single customer view design & build (9 source feeds).
• Evolved customer value management across 18 EU teams in federated operation.

Strand, London

AGENCY.COM (part of Omnicom) was one of the original big London digital agencies. I pioneered data-driven services for our clients (using digital analytics) to help inform their digital strategy and UX in what was then a very creative-led industry. Clients: BT, Sainsbury's Bank, T-Mobile, Dulux

Johannesburg, South Africa

Fortune Lounge could have written the playbook (of the day) on using data to inform decisions, especially in online marketing investments. Already ahead of their time, I progressed their acquisition and retention strategies, implementing data-driven process changes. Theirs was the most data-driven culture I had witnessed and to this day I draw on that.

Johannesburg, South Africa

Marstec was an entrepreneurial boutique consultancy. I consulted in Management Information Systems, including ERP, BI and CRM where my focus was in process re-engineering and change management. This is where I cut my teeth as a consultant and learnt how to step into any business and quickly determine 'how it works' so that we could provide high value.

Shoreham-by-see, West Sussex, UK

Ricardo PLC was (still is) a cutting edge automotive engineering design consultancy. I used Finite Element Analysis, working on some of the most powerful computers in the UK at the time to model and simulate stress testing of engine components. Today we call this AI/ML. Clients: Npower, Ford.

Bsc, Mechanical Engineering, 1St

Executive Datascience Specialization, (Certification Course Via Coursera)

Design Thinking For Innovation (Certification Course)

South Africa