Richard Reiber Email & Phone Number

Kalispell, Montana, United States

Sausalito, CA

• Responsible for generating company revenue and maintaining sales budgets. Multi-unit management. Manage, train, and motivate branch managers and account executives. Oversee, maintain and run 6 different facilities.
• 95% customer satisfaction achieved by combining high-tech solutions with exemplary customer service to synergistically enhance client experience from initial brand discovery to final purchase agreement.
• 38.8% boost in transactional margin reached by restructuring contract negotiations with dealerships and amending pricing models to impact profitability while improving customer retention and referral rates.
• 31.4%+ surge in average profit per transaction realized by creating new sales training and introducing a one-on-one management philosophy that escalated the close percentage 16 points in less than two years.
• 30% uptick in employee satisfaction and morale gained in 18 months by augmenting company perks, workspace, environment, and executing a plan to provide each staff person a career path and avenue for success.
• 24% reduction in shipping costs attained by instituting satellite distribution centers and revising vendor agreements to secure favorable shipping / trucking terms.

Petaluma, CA

• Oversaw all operations including golf, food and beverage, maintenance, sales, and marketing. Supervised three department heads, with responsibility for all course employees. Operational Performance Improvements
• $500,000 clear revenue and a 20% rate increase generated by identifying high-potential opportunities and collaborating with the client-side executive team to reorganize operational protocols, budgets, turf maintenance.
• $300,000 net income obtained and $100,000 profit added to the bottom line within a two-year period by drafting operational rehabilitation plans for three failing golf courses.
• $300,000 in new revenue fostered by forming a new players club membership, analyzing customer feedback, resolving issues, and mentoring autonomous leaders to maintain excellence across all processes.
• 50% recoup of lost revenue earned by assuming operations leadership for a golf course with catastrophic property damage on all 18 fairways, designing a turf restoration program, and renovating the facility while.
• 2.5% operational expenses savings nurtured by meticulously evaluating financial / P&L statements, administering budgets, and applying new key performance metrics to identify strengths and weaknesses. Sales Management

Lake City, MN

• Marketed and sold real estate and golf memberships to high net worth clients. Provided service throughout all phases of the homebuilding process. Managed strategic market planning, advertising and sales collateral.
• $4.5 million acceleration in sales procured by authoring a sales training manual, applying consultative sales methods, and adjusting the sales process.
• $2 million upturn in revenue garnered by modifying lead generation techniques, dramatically enriching lead quality, and working with sales leaders to integrate consultative sales strategies.

Susanville, CA

• Maintained P&L responsibility and oversaw day-to-day operations of the day program/residential care home for developmentally disabled individuals. Developed and administered operating and program budgets. Recruited.
• Successfully Transitioned an Adult Care Center from $200K to over $2M in Annual Revenues
• Implemented Industry Best Practices to Provide Care for Clients with Developmental Disabilities
• Established a Team of Compassionate Caregivers, Championed Common Goals & Improved Quality
• Scaled operations from 4 employees to 48 to meet market demand, created care-process frameworks, and developed training programs to standardize quality across all patient/client related programs
• Improved patient satisfaction and retention metrics by building patient-focused environments with an acute focus on providing compassionate and engaging care

Santa Rosa, CA

Work an assigned shift, patrolling an assigned area performing law enforcement and crime prevention work. Serve criminal and civil warrants, making arrests, issuing citations and conducting preliminary criminal investigations. Perform transportation for the Detention Division, assisting the Investigation and the Court Security Bureaus.

Police Academy, Criminal Justice

Business Administration, Management And Operations

Criminal Justice/Police Science