Richard S. Email & Phone Number

At NPI, being an Automation Technician is my second hat. I automate the mundane and tedious to speed up repairs, increase productivity, and streamline IT operations for our clients.My responsibilities include:- Designing, developing, and implementing automated solutions to optimize IT operations for our clients.- Create and maintain automation scripts and workflows to reduce manual tasks and improve operational efficiency.- Utilize Powershell, N-Able Automation Manager, and… Show more At NPI, being an Automation Technician is my second hat. I automate the mundane and tedious to speed up repairs, increase productivity, and streamline IT operations for our clients.My responsibilities include:- Designing, developing, and implementing automated solutions to optimize IT operations for our clients.- Create and maintain automation scripts and workflows to reduce manual tasks and improve operational efficiency.- Utilize Powershell, N-Able Automation Manager, and Python to achieve the most desireable and cleanest result.- Collaborate with both Canopy and Engineering teams to understand client requirements and deliver innovative automation solutions.- Play a key role in enhancing client and tech satisfaction, reducing operational costs, and helping to impress by delivering fast solutions to our clients. Show less

Burlington, Vermont, United States

As a Canopy Technician, I am responsible for maintaining a high level of client satisfaction across all of our clientele and a high level of reliability of client applications and devices. Additionally, I influence contract and company profitability by completing covered work within budgeted time allotments and by carefully following contract scope.My responsibilities include:- Manage employee onboard/offboard process- Document, install, upgrade, and update workstations and… Show more As a Canopy Technician, I am responsible for maintaining a high level of client satisfaction across all of our clientele and a high level of reliability of client applications and devices. Additionally, I influence contract and company profitability by completing covered work within budgeted time allotments and by carefully following contract scope.My responsibilities include:- Manage employee onboard/offboard process- Document, install, upgrade, and update workstations and applications- Update user permissions and access per documented process- Provide front-line end-user support for printers, workstations, and applications- Set and enforce user and workstation standards- Manage and document client application vendor support- Provide application and resident support as requested by client- Provide data for business reviews and status updates- Triage and escalate infrastructure, application, and recurring issues- Track time carefully per client agreement guidelines- Backup and restore lost/damaged files- Maintain documentation on my primary client and assist in maintaining documentation across all of our clients.- Assist fellow technicians and engineers with tasks.- Delegate tasks and tickets to appropriate tech/engineer Show less

Burlington, Vermont Area

As an End User Support Specialist, I am responsible for maintaining a high level of client satisfaction and a high level of reliability of client applications and devices. Additionally, I influence contract and company profitability by completing covered work within budgeted time allotments and by carefully following contract scope.- Manage employee onboard/offboard process- Document, install, upgrade, and update workstations and applications- Update user permissions and access… Show more As an End User Support Specialist, I am responsible for maintaining a high level of client satisfaction and a high level of reliability of client applications and devices. Additionally, I influence contract and company profitability by completing covered work within budgeted time allotments and by carefully following contract scope.- Manage employee onboard/offboard process- Document, install, upgrade, and update workstations and applications- Update user permissions and access per documented process- Provide front-line end-user support for printers, workstations, and applications- Set and enforce user and workstation standards- Manage and document client application vendor support- Provide application and resident support as requested by client- Provide data for business reviews and status updates- Triage and escalate infrastructure, application, and recurring issues- Track time carefully per client agreement guidelines Show less

Burlington, Vermont Area

• Manage and train associates. • Utilize set of tools to diagnose and repair computer related issues. • Repair cellular devices. • Keep track of ticketing software to make sure clients are being taken care of and proper notes are being taken. • Assist customers with purchase of devices to ensure they get what is required by their usage. • Keep track of company set metrics and goals and implement strategies to maintain numbers… Show more • Manage and train associates. • Utilize set of tools to diagnose and repair computer related issues. • Repair cellular devices. • Keep track of ticketing software to make sure clients are being taken care of and proper notes are being taken. • Assist customers with purchase of devices to ensure they get what is required by their usage. • Keep track of company set metrics and goals and implement strategies to maintain numbers. • Assist with the setup and install of various programs such as Microsoft Office and Office 365. • Follow up with customers to ensure repair is holding up and no additional issues were discovered after pickup. • Provide support via phone with customers. • Assist with purchase of proper networking equipment Show less

Greater Pittsburgh Area

• Maintain communication between departments to keep track of repair status. • Utilize remote desktop software to repair end user devices. • Repair and maintain Desktops, Cellular Devices, Laptops, Xbox Systems, and Playstations. • Manage and organize parts, cables, and devices. • Document repairs in ticketing software. • Communicate with clients to keep them informed of current status

Greater Pittsburgh Area

• Diagnose and repair computer issues. • Assist customers with purchase of Desktop, Laptop, or Tablet. • Clean and Block section. • Troubleshoot issues over the phone with customers

Google It Support Professional Certificate

Python Programming

Bachelor Of Science (Bs), Game Art And Design

Activities and Societies: Ski and Snowboard Club, Team Game Production