Telecommunications professional with technical knowledge of network configuration, validation, testing, fault isolation, performance monitoring, and service assurance. Knowledge of voice and data networks and services using TDM, SDH/SONET, Ethernet, IP, MPLS, Cable, Microwave, Wireless, Cellular, Frame Relay, ATM, ISDN, DOCSIS, Mobile Backhaul, and DSL. Support sales, business development, technical support, product management, and services organizations through the sales, design, implementation, trouble shooting, and development of test, diagnostic, performance monitoring and service assurance solutions for customers. On a global scale, perform trials, demos, and implementation. Gather requirements, identify trends, identify defects or required modifications, manage all aspects of customer technical management and act as a key contributor to troubled accounts through managing expectations, identifying issues, and implementing resoluitons. Educated customers on systems and technology. Worked as Network Operations Center technician and manager managing complex networks, managed customer services and technicians with similar duties. Introduced systems needed to reduce fault isolation times, empower employees, manage day to day business actives, and improve customer experience. Spirent Data Analytics SME with extensive understanding of Data management, Data correlation and Data analysis. SME on Spirent Analytics platform which provides data enrichment and data analysis for information from lab testing to network performance and product realization.
Listed skills include Integration, Mpls, Telecommunications, Tdm, and 46 others.