Rich Stefan Email & Phone Number

* Led numerous initiatives and analyses for client, Providence Health. Identified areas of improvement for Patient Access, including POS collections, patient responsibility estimates, and COB denials. * Led a deep dive review of accounts with self-pay balances that were destined for Bad Debt, identifying rebill opportunities that generated $13.8M in revenue for Providence – a 10x ROI. * Led a work effort to reduce a backlog of accounts in patient access related work queues with a cash impact of $6M.

Engaged by Virginia Commonwealth University (VCU) Health System to improve their financial pre-service (FPS) clearance process. Pre-COVID - As Interim Manager over FPS, updated worklisting technology and associated organizational structure. Implemented partnership meetings with key customers in Radiology and Cardiology.* Days-Out improved by 52%* Cancelled/Rescheduled Appointments reduced by 34%Post-COVID – onboarded new FPS Manager and collaborated on work-from-home planning, process standardization, cross-training, and preparations to meet VCU ramp-up plans and continue to improve performance.* Days-Out improved by an additional 38% * Cancelled/Rescheduled Appointments reduced by an additional 30%Current focus is on reducing Authorization Denials and reducing repeatable actions through automation.

Engaged by BJC Healthcare to drive down avoidable write-offs, focused on reducing Authorization write-offs. YoY Authorization Write-Offs reduced by 32%. Implemented recommendations included:* Increased staffing and scope of centralized pre-registration and authorization organization* Centralized and standardized the inpatient notification-of-admission process * Vendor selection and implementation of authorization automation technology* Consolidated metrics for measuring patient access qualityExtended by BJC to analyze the Patient Access functions across all hospitals, prior to consolidation, with a focus on organizational design and productivity improvements. Activities have included:* Interviews with patient access leadership across the system* Discussions with Patient Focus Groups * Analysis of feedback from staff survey* Interviews with several external healthcare systems that have consolidated patient access functions * Extensive evaluation of staffing levels based on patient volumes and productivity standards* Qualitative observation of registration processes in all departments* Synthesized information, developed recommendations for improvement, and presented findings to Senior Leadership.

R1 RCM (formerly Accretive Health) is a leading provider of revenue cycle services and physician advisory services to healthcare providers. Managed IT Production Operations and Support. Took over an underperforming production operations function – reorganized team, implemented metrics, improved communications and customer-focus. * Drove efforts to upgrade the company-wide personal computing environment to meet the demands of HITRUST certification. Established repeatable processes that resulted in audit success and ensured annual compliance.* Developed and implemented organizational structure, processes, and tools to support an ITIL framework. * Improved performance in all areas, exceeding service level objectives in critical production metrics - Data Quality, System Speed, and System Uptime. * Reconfigured and renegotiated contractual relationship with outsourced support vendor (Dell). Developed additional metrics designed to improve performance in critical under-performing areas.

Led front-end revenue cycle operations (hospital and professional) at Dartmouth Hitchcock health system. Performed succession planning and built strong front end team through hiring, training, and situational leadership. Managed operational analytics, revenue improvement initiatives, and client partnership.* Exceeded expectations for conversion benefits by 16%.* Increased patient cash by 4%* Changed focus of staff to patient education, improving collection and building trust of client executive team.

Built team that implemented proprietary, managed care contract management solution at all client sites, including people, processes, and technology. Developed data quality program and contract management solution testing procedures. * Performed deep dive financial analytics and recognized over $2M in revenue lift through gain share measurement and quarterly close process.* Earned ‘Star Performer’ award for personally turning around failed implementations, repairing client working relationships and rebuilding client trust.* Managed implementation of contract management solution at largest, most complex clients, in both hospital and large clinic settings

Built and managed technology quality assurance organization for long distance (LD) business unit, overseeing testing and certification of all business systems supporting new start up from zero to $4.2B in revenue in five years. * Managed team of over 150 people, including onshore, offshore, and vendor (Amdocs) teams. * Collaborated with the Director of Application Development to drive quality improvement initiatives, resulting in 75% reduction in production defects. * Drove entire LD technology organization to CMM Level 2 certification (first organization to achieve certification).

Developed experience in design, development, and implementation of financial and strategic performance reporting systems across variety of industries.

Mba, Finance

Bsba, Business Administration And Management

Activities and Societies: Sigma Chi fraternity, Resident Advisor