Rich West Email & Phone Number

Burlington, Nj, Us

Madison, Ct, Us

Madison, Ct, Us

King Of Prussia, Pa, Us

Oversaw onshore individual contributors and partners responsible for Information Security, DevOps, and IT. Implemented process standardization, introduced policies, and curated auditing. Established the technology road map and founded vendor relationships.Defined new SOC2 policies & auditing, and implemented automated Security Awareness training.

Walnut Creek, Ca, Us

Led both offshore and onshore individual contributors responsible for Information Security, Enterprise Technology Engineering, and DevOps. Put into effect NIST Cybersecurity standardization, introduced and expanded policies, and curated auditing. Formalized the technology road map, founded vendor relationships, and revitalized product delivery. Restructured the technology teams and defined roles / responsibilities. Secured a 100% remote workforce, implemented change management processes, defined new SOC2 policies & auditing, and implemented automated Security Awareness training.

Lawrenceville, New Jersey, Us

Launched the rebuild of the IT organization and grew it from a staff of three to a tiered support structure across five teams. Forged a culture of innovation through collaboration, cross training and sharing of knowledge, and inclusion with 98% retention over five years. Promoted to build and guide the operational, DevOps, and IT infrastructure engineering teams and successfully obtained and maintained 99.995% product availability. Managed $9.2 million IT budget. Created and fostered three critical vendor partnerships to deliver eight strategic information security and infrastructure initiatives. Transformed the IT Engineering and DevOps teams to a custom modified Agile SCRUM to bring visibility and predictability to the workload. • Slashed a $1.5M OpEx by $293K annually through optimized use of on premise and multi-cloud (AWS and Azure) environments• Pioneered an enhanced information security program through an $891M Palo Alto firewall and an HPE Aruba ClearPass to improve the Bitsight score from 512 to 720 out of a possible 900• Oversaw the technology integration of five acquisitions over six years, supported expansion from four products and 140 employees to 10 products and 560 employees• Drove down the Cost of Goods Sold (COGS) through process optimization to support growth from $3.5M to $9M per month• Conceived of the vision for use of the same tooling for on-premise and cloud platforms which protected the organization from a crippling Cryptovirus event• Integrated technologies and enabled the transformation of the core business to a hybrid cloud model via co-location, Microsoft Azure, and AWS• Developed ITIL Change Management processes creating a decline in the number of failed deployments from three per month to one per quarter• Defined the technology standard implementation used for four corporate office build outs and moves, including a headquarters move, over four years• Consolidated three west coast data centers for an annual OpEx savings of $120k

Chantilly, Virginia, Us

As a consultant for the client (Geophysical Fluid Dynamics Laboratory) directed and lead a technical operations team with the challenge to reduce its physical infrastructure by 80%. Shaped a multi-year prioritized plan for migrating services to a new virtualization infrastructure and delivered ahead of schedule. Founded the technological vision for the support of the facility (the Geophysical Fluid Dynamics Laboratory, NOAA, DOC) and the High Performance Computing environment. • Strengthened security protocols across all systems to support the military Common Access Card smart ID card two months ahead of the 18 month schedule • Streamlined the infrastructure footprint recovered $425k in annual support OpEx • Mentored and coached on-site and remote end user support staff, operations staff, and the newly established systems engineering staff • Implemented a DevOps culture across two onshore and remote teams of 6 staff leveraging GitLab, Jenkins, CI/CD automation to deliver software releases weekly rather than quarterly • Conceived a centralized end user support model which resulted in end user supplied satisfaction survey results rising from 3.8 to 8.9 out of 10.

Mount Laurel, Nj, Us

A 50 person organization providing COTS hardware and customized software solutions to the cable industry with revenues; $7MOrganized and defined an optimized build process, improving time by 100%, reducing time to delivery from 30 days to under 14 days and served as a primary point of contact for all customer issues. Worked with executive team to define metrics that monitored open/unresolved customer issues resulting in a reduction by 68%

Marlton, New Jersey, Us

Created a collaborative and inclusive culture across three technology disciplines to deliver best in class customer solutions. Was promoted to facilitate the Technology organization’s operational and engineering efforts to increase the stability and resilience of the SaaS applications provided by the MSP. Assembled the IT organization elevating it from a staff of two to 11 across three disciplines. Consolidated the $2.1M departmental budget, developed executive customer relationships, and presented to the board. • Enabled the business to grow through technology as patient volume increased and revenue cycle management pushed revenue 300% from $18M to $55M over four years • Directed the technology transformation to the GE Centricity Practice Management platform and the GE Centricity EMR with no impact to customer revenue • Headed the EMR technology ergonomics evaluation and the development of recommend customer solutions to improve patient experience • Overhauled the infrastructure strategy to shift to a 100% virtualized environment and recouped $141K representing 7% of the budget • Coordinated with the engineering partner to reduce the EMR implementation costs by 42% from $1.9M to $1.1M • Facilitated the customer facing Business Informatics project to increasing average customer practice monthly revenue by 4% from $9.1M to $9.4M • Spearheaded the deployment of the supporting EMR equipment and software starting with five pilot locations and ramping up to over 100 customer offices

Arlington, Va, Us

A $25B contractor providing IT services to government facilities.Managed all on-site activities for the data center from the integration perspective. Coordinated efforts with various outside vendors to provide upgrades, on site repairs, and diagnose hard to find problems. Collected system metrics and presented them to upper management within Raytheon and National Oceanic and Atmospheric Administration. (NOAA)

Us

Now part of Oracle, a $45M leader in project management software specially designed for the construction industryManaged a team in administering and monitoring all systems, a production web based ASP, including production, QA, and development. Proposed purchases to handle production system expansion to further handle customer needs. Provided hands-on direction for all aspects of the product from a technology perspective. Implemented VMware in to the environment for both cost savings and performance gain.Major Achievements•Proposed and implemented purchases to migrate off of leased development equipment to provide a realized cost savings of $38,000.•All storage was relocated to a centralized system providing charge backs to individual contracts based on usage that realized a savings of 5-9% and the availability of the systems rose from 68% to 98%.•Managed production system software and hardware upgrades and brought in a new managed hosting provider.

New York, Ny, Us

The leader in secure land and satellite communications with revenues at $15B.Operated as a liaison between Engineering and IT to prioritize departmental tasks according to customer need and to provide a source of information to Engineering. Managed production improvements to software and hardware solutions already present.Major Achievements•Provided primary support to Solaris-based Send mail server and client installations, including upgrades and configuration customizations.Managed production improvements to software and hardware solutions already present.•Led the “Unix to Windows” migration, orchestrating the sale of the solution to customers and implementing the foundation for a support infrastructure.

Wageningen, Nl

Cedar Park, Tx, Us

Placed at Dechert Price & Rhoads, Philadelphia, Pennsylvania Represented Sun Professional Services at the United States Department of Labor, Washington, D.C.Represented IBM Global Services at Citibank, Weehawken, New Jersey

Princeton, Nj, Us

Us

Wilsonville, Or, Us

Boston, Ma, Us

Munich, De

Bachelor Of Science - Bs, Computer Science

Center For Technology Management

Education record