• Ensures compliance with USPS and all carrier regulations for processing all mail, packages, shipping/receiving logistics, and fulfillment operations. • Supervises the processing, sorting, shipping, receiving, and fulfillment operations of mail for delivery across all county buildings in downtown Fort Worth and surrounding cities in Tarrant County. • Implements new technologies and efficiencies to optimize cost savings in countywide mail, logistics, and fulfillment operations, while enforcing security protocols for incoming deliveries. • Develops and conducts training on mailroom software, enhancing department skills and operational efficiency. • Establishes department credentials and serves as the primary point of contact for troubleshooting mailroom software issues, coordinating with vendors, departmental users, and County IT. • Acts as the County’s subject matter expert and liaison on mail operations, advising elected officials, department heads, and mail coordinators on USPS procedures, shipping, receiving, fulfillment, and complex mail services. • Maintains database logs for all accountable mail, ensuring secure tracking and management across all carriers. • Utilizes enhanced technology for scanning, tracking, and search/location capabilities, improving efficiency in mail management. • Supports budget planning by providing departments with historical expenditure data for annual projections.

Develop direct mail, print and web advertising for business. Acquire and secure quotes for printing, mailing and distribution of advertising. Estimate and schedule daily work orders and handle customer service questions. On call 24 hr Emergency water damage. Complete carpet care services with truckmount power to include hot steam using wand and rotary extraction. Area rugs, drapes and upholstery. Complete floor care services including tile, wood and VCT flooring, repairs, water restoration. Provide housekeeping services: mopping, sweeping, dusting and sanitization. Minor remodeling: Painting, tile, wood and carpet floor installation. Inform and sell retail carpet cleaning products to customers.

Manage, lead, mentor and coach a team of specialist responsible for processing the printing and mailing of the credit card division. Provide guidance, direction, tools and support necessary to deliver operation excellence to our clients.Daily coordination of document printing utilizing various state of the art printers (i.e., Canon, Xerox, Ricoh, IBM), in a Roll to Roll and Roll to Fold environment• Monitor print queues to support production prioritization based on customer service level agreements• Monitor printer output• Maintain a printer's color consistency and output quality at all timesInsertion Operations• Daily machine operations utilizing Pitney Bowes and Bell and Howell high speed insertion equipment to process statements and letters• Ongoing validation of material quality and output qualityQuality Assurance• Validate production's input and output on a daily basis, ensuring compliance with regulations, corporate policies, Lines of Business policies, and JPM Standard Operating Procedures• Partner with teams, managers, and remediation teams to assist/advise as to new product processing/testing• Assist in defining root cause analysis reporting• Analyze end-to-end processes and provide process recommendations where controls are needed

Supervise and coordinate the daily functions of the mailing and fulfillment department • Prioritize and schedule the workflow to meet critical mailing dates • Maintain cost control and annual operating budget • Prepare postal reports and maintain communication with U.S. Post Office, ensuring all postal requirements are met and customer is receiving the best possible rates available • Stay cognizant of industry trends and new development of equipment in the market place. • Responsible for inventory management ensuring that appropriate items meet production needs • Train and cross-train employees on all necessary equipment and procedures • Provide a safe work environment and ensure employees are meeting legal safety standards • Monitor and maintain records of performance of employees for evaluation

Launched a full service in-house print and mail production environment with four-color process capabilities, serving the state of Texas and Southwest Region. Including, supply chain management, vendor relations, procurement, marketing, convention presentations, shipping & receiving, carrier management and budget preparation. Provided services in graphic design, offset printing, copying, bindery, direct mailing, digital print and fulfillment for a large faith base ministry, including magazine production and website sales to affiliated ministries and educational institutions.