Rick Bernards Email & Phone Number

Hastings, On, Ca

Markham, Ontario, Canada

Contract position responsible for the monitoring of MVS LPAR’s a VM system. Monitor entire building environment including fire, hydro, UPS generators and data center temperature/humidity

Responsible for the everyday operation of the MVS mainframe, Servers, batch and Network including monitoring, problem escalation, reporting and implementing changes.• Work collaboratively in a team environment on 24/7 rotating 12 hour shift• Run daily batch using ControlM• Report and document all events using the Smart and EDC reporting tool• Perform weekly IPL’s• Perform changes as required• Implemented several changes to procedures by incorporating new technologies learned in previous positionsTechnical environment: IMS, CICS, MQ, DB2, ControlM, OPC, Jes2, JCL, TSO, Omegamon, MVS(Z/OS), HSM, Netview and reporting platforms (Smart, EDC), Bem, Spectrum, NNM, and ITM.

Scarborough,On

Contract position responsible for the running, monitoring and trouble shooting batch jobs across Mainframe, Midrange and server environments• Work collaboratively in a team environment across a 7/24 shift rotation• Run Daily batch using CA7 and Autosys• Report all failures using Service now and CMS• Contact support as needed• Follow each failure through to resolution

Markham,On

Responsible for store support across Canada and The US including POS, Order entry, Hardware, network and general enquires• Work collaboratively in a team environment as well as alone unsupervised the last 3 hours of my 4-12:30 shift• Record and document all calls.• Follow through with all open problem tickets until resolution• Store support for all network issues

Scarborough

Responsible for the everyday operation of the MVS mainframe, Servers, batch and tape/print including monitoring, problem escalation, reporting and implementing changes.• Work collaboratively in a team environment on day shift and alone unsupervised for night and weekend shift• Run nightly batch. • Perform daily tape and print duties• Perform changes as required• Implemented several changes to procedures by incorporating new technologies learned in previous positions

Ibm Markham

MVS/VM Mainframe Operator responsible for first level support in a busy data center environment. Extensive operations and batch processing experience over multiple platforms including MVS, VM, Midrange and Server environments. Most recently in a 7/24 data center with 33 clients and over 100 LPAR's over several platforms. Clients included Financial, Insurance, Retail and Transportation. Day to day duties include:• Responsible for the day to day operation of all MVS (Z/OS) and VM/VSE LPAR's• Perform first level problem determination and diagnosis for both Hardware and Software issues; document all events in the problem/change tool specific to each client and follow up as needed• Responsible for nightly IPL's and system backups• Answer queries and perform system tasks for external and internal clients and vendors on a daily basis• Attend change, problem meetings and outage reviews• Install all approved system changes on various platforms during change window using documented and approved procedures as well as follow up with support if needed• Update and create system documentation for all clients on an internal database• Responsible for operations functions at Disaster Recover events both onsite and at clients site• Off-hours coverage of HelpDesk/Call Centers for many clients dealing with both mainframe and non-mainframe issuesTECHNICAL & SPECIALIZED SKILLS• Proficient in all aspects of sysops Mainframe computing as well as VM, mid-range and some server environments• Knowledge of IMS, CICS, MQ, DB2, Zeke/Zebb, Jobtrac, Jes2, Jes3, Sitescope (server monitoring tool), JCL, TSO, SDSF, MVS(Z/OS), HSM, SSS, Connex and numerous reporting platforms (Peregrine, Maximo, Service Center, Manage Now and Remedy)• Strong analytical, observation and decision making skills. With the ability to work under pressure and multitask in a collaborative team environment• Running the nightly batch side has given me Zeke/Zebb, Jobtrac and CA7 proficiency as well as JCL knowledge

Outsourced to IBM in Aug 2002 MVS/VM Mainframe Operator responsible for first level support in a busy data center environment. Extensive operations and batch processing experience over multiple platforms including MVS, Midrange and Server environments. • Responsible for the day to day operation of all MVS (Z/OS) and AS400 systems• Perform first level problem determination and diagnosis for both Hardware and Software issues; document all events in the problem/change tool • Responsible for nightly IPL's and system backups• Answer queries and perform system tasks for internal clients and vendors on a daily basis• Attend change, problem meetings and outage reviews• Install all approved system changes on various platforms during change window using documented and approved procedures as well as follow up with support if needed• Update and create system documentation • Responsible for operations functions at Disaster Recover events both onsite and at clients site• Off-hours coverage of HelpDesk/Call Centers dealing with both mainframe and non-mainframe issuesMonitored 100's of servers via SitescopePerformed backups on servers