Richard Brown Email & Phone Number

Pendleton, In, Us

Anderson, Indiana, United States

• Implemented Emerging Technologies: Spearheaded the adoption and integration of new video production technologies, including LED walls and remote PTZ cameras, into the company’s service offerings. Developed and delivered comprehensive training programs for staff and freelancers to ensure seamless operation.• IT Infrastructure Management: Redesigned the company’s network infrastructure to enhance performance, security, and scalability. Provided ongoing IT support, troubleshooting, and cybersecurity solutions to safeguard company assets and maintain operational efficiency.• Technical Training and Development: Authored detailed training manuals and conducted hands-on training sessions for employees on new technology deployments, ensuring consistent, high-quality service delivery across all events and productions.• Cross-functional Technical Expertise: Served as the lead technician for critical event operations, including roles as LED wall technician, remote camera operator, and project lead, demonstrating a broad technical skill set and the ability to adapt to various roles under pressure.• Cybersecurity Initiatives: Developed and implemented cybersecurity protocols to protect the company’s digital assets, including data encryption, secure network practices, and employee training on cyber hygiene.

Pendleton, Indiana, United States

• Business Management: Successfully founded and operated a web design business, managing all aspects of the company including client acquisition, project management, financial oversight, and strategic planning. Built a client base from scratch, establishing long-term relationships through exceptional service and results.• Web Development and Design: Designed and developed custom websites for a diverse range of clients, including small businesses, non-profits, and individual entrepreneurs. Ensured responsive design, user- friendly interfaces, and optimized performance to meet client needs and industry standards.• Client Consultation and Solutions: Provided expert consultation services to clients, translating their business objectives into functional, visually appealing web solutions. Developed tailored web strategies that enhanced online presence and increased customer engagement.• Project Leadership: Led projects from concept to completion, managing timelines, resources, and client expectations. Collaborated with graphic designers, content creators, and developers to deliver high- quality web solutions on time and within budget. • Technical Expertise: Utilized a wide range of technologies including HTML, CSS, JavaScript, and CMS platforms such as WordPress. Implemented SEO best practices and integrated e-commerce solutions to enhance website functionality and visibility.• Marketing and Branding: Developed and executed marketing strategies to promote the business, including social media campaigns, SEO optimization, and content marketing. Built a strong brand identity that resonated with target audiences and drove business growth.

• Leadership and Decision-Making: Officiated hundreds of football, basketball, and softball games, making swift and fair decisions in high-pressure environments.• Communication: Effectively communicated with players, coaches, and fellow referees to enforce rules and maintain order on the field/court.• Conflict Resolution: Managed on-field/court disputes and maintained a calm, authoritative presence to resolve conflicts and ensure fair play.• Team Collaboration: Worked closely with other referees and officials to ensure consistent application of rules and smooth operation of games.• Time Management: Ensured games adhered to strict time schedules, coordinating with other officials to manage game flow and maintain event timelines.• Recognized by the IHSAA, Indiana Football Officials Association, and Central Athletic Officials Association for professionalism and adherence to high standards of officiating.• Current President of the Central Athletic Official's Association

Anderson, Indiana, United States

• Web Development: Taught foundational and advanced web development skills, covering topics such as HTML, CSS, JavaScript, and responsive design. Guided students through hands-on projects to build practical experience and confidence in creating functional websites.• Digital Citizenship: Educated students on the principles of responsible online behavior, including online safety, digital literacy, and ethical use of technology. Developed and delivered curriculum that emphasized the importance of privacy, cyberbullying prevention, and digital footprint management.• Sports Marketing: Introduced students to the fundamentals of sports marketing, including branding, promotion, and the use of digital media in sports. Designed interactive lessons that engaged students in real-world applications of marketing strategies within the sports industry.• Student Engagement and Assessment: Created a dynamic and supportive learning environment that encouraged student participation and growth. Assessed student progress through projects, quizzes, and presentations, providing constructive feedback to help students achieve their learning goals.• Successfully developed and delivered a comprehensive curriculum that enhanced students' technical skills and understanding of digital citizenship.• Received positive feedback from students and faculty for effective teaching methods and engagement in the classroom.

Pendleton, In

PC-ER, Inc. (Computer Repair Shop)• Founder and Manager: Established and managed PC-ER, Inc., a computer repair shop, where I provided comprehensive IT support services, including computer diagnostics, repairs, and customer consultations. Built a strong local client base through reliable service and technical expertise.• Client Relations and Growth: Developed strong relationships with clients, which led to repeat business and referrals. Expanded service offerings to include small business IT support, laying the groundwork for the transition to a managed service provider.Dart IT Management (Managed Service Provider)• Business Transformation and Partnership: Partnered with a business partner to transition PC-ER, Inc. into Dart IT Management, a full-service managed service provider (MSP). Focused on expanding service offerings to include network management, cybersecurity, cloud solutions, and IT consulting for small to mid-sized businesses.• Operations and IT Management: Directed all aspects of MSP operations, including client onboarding, service delivery, and technical support. Developed and implemented IT strategies that improved client infrastructure, reduced downtime, and enhanced overall system security.• Client Acquisition and Retention: Played a key role in acquiring new business clients and maintaining long-term relationships through proactive IT management and exceptional customer service. Led efforts in contract negotiations and customized IT service packages.• Team Leadership and Development: Managed a team of IT professionals, providing mentorship and training to ensure high service standards. Fostered a collaborative work environment that supported continuous improvement and innovation.• Technology Implementation: Spearheaded the deployment of advanced IT solutions, including cloud- based services, data backup systems, and cybersecurity protocols, to meet the evolving needs of clients.

Anderson, In

• Financial Management: Assisted in managing the county’s financial operations, including budgeting, accounting, and financial reporting. Ensured accuracy and compliance with local, state, and federal regulations.• Revenue Collection and Distribution: Oversaw the collection of county taxes, fees, and other revenues. Managed the distribution of funds to various departments and ensured timely payments to vendors and service providers.• Audit Preparation and Compliance: Collaborated with auditors during annual audits to ensure the county’s financial practices were transparent, compliant, and accurately reflected in reports. Addressed any discrepancies and implemented corrective actions. • Process Improvement: Identified and implemented process improvements within the Treasurer’s office, resulting in more efficient operations and enhanced accuracy in financial records, including working with a local bank to develop an online property tax payment system and redesigning the Treasurer's Office website to be more robust, user friendly, and secure.• Public Interaction and Support: Provided assistance to county residents and businesses regarding tax payments, financial inquiries, and other related concerns. Maintained a high level of customer service while handling sensitive financial information.• Cross-Departmental Collaboration: Worked closely with other county departments, such as the Assessor’s, Auditor's and Clerk’s offices, to coordinate financial activities and ensure smooth operation of county services.

I was contracted through PCC Val-com as a field technician

Master'S Degree, Cybersecurity And Information Assurance

Master Of Science - Ms, Cybersecurity And Information Assurance

Bachelor Of Technology - Btech, Computer Software Engineering

Associate Of Science (A.S.), Computer Programming, 4.0

Activities and Societies: Phi Theta Kappa (Honor Society) Member, Dean's List each semester attended

Computer Information Systems

Associate'S Degree, Computer Science