I was selected to transform the internal IT and hosting functions while maintaining oversight of the product development department, spearheading change management efforts designed to stabilize internal teams and systems.✔️ Oversee team of 200+ full-time employees and 100+ off-shore resources across hardware, hosting, development, and network security groups; manage resource planning with multimillion-dollar annual technology budgets.✔️ Influence strategic decision-making as core member of executive team, partnering with CEO, CFO, and President to develop long-term technology vision and product roadmap for continued growth.✔️ Serve as technical advisor for cross-functional leaders across marketing, production, and operations departments to provide recommendations aligned with technology advancements and best practices.✔️ Establish timelines and standard processes for evaluation, development, and deployment of all technical, web, and mobile services for internal teams and external customers alike.✔️ Define company standards for all technical systems, hardware, and software while monitoring web analytics and customer feedback to transform existing technology per evolving business goals.Select Achievements✔️ Play pivotal role in driving ongoing, end-to-end refresh of hosting environment technology, modernizing all infrastructure to enable easier maintenance of critical, customer-facing systems in future.✔️ Launched 14 innovative solutions in last 18 months, with 70% of customers forecasted to adopt new product.✔️ Accelerated and stabilized change management process during IT transformation by instituting Senior Vice President in charge of change control board, ensuring thorough review of all submitted changes to eliminate major errors.

I was promoted to the C-suite to oversee all product development activities for clinical, cloud, revenue cycle, document management, and general financial teams serving 1K+ facilities nationwide.✔️ Directed operations for 160+ employees encompassing software development, product management, quality assurance (QA), Scrum processes, and UX design. Managed additional 75+ off-shore Scrum team contractors.✔️ Steered company’s product development strategy and vision, utilizing multimillion-dollar departmental budget to build innovative product roadmap based on market trends and customer needs.✔️ Led entire product development process from ideation to implementation, including converting initial concepts into actionable projects with set timelines and budgets.✔️ Launched company’s first-ever Hackathon event in 2019 to generate innovative, forward-thinking, and cost-effective product ideas for submission to executive team; now implemented annually companywide.

I expanded my oversight with a larger department budget to shape product direction through innovative development projects in clinical, cloud, revenue cycle, document management, and general financial groups.✔️ Led 140+ full-time staff members and 10+ Scrum teams encompassing 80 contractors; fostered collaborative, creative team environment to promote continued professional growth and advancement.✔️ Collaborated with sales, marketing, and implementation teams to maintain competitive edge in wider healthcare technology market through frequent customer research during sales process.✔️ Prioritized and delegated external and internal product enhancement requests, working with product and development teams to incorporate new features and functionality into existing product lines.✔️ Reviewed and presented developmental opportunities to executive team based on capital expenditures, competitor analysis, and potential ROI in emerging markets and customer demographics.Select Achievements✔️ Reduced software development’s annual maintenance costs 27% within 12 months by implementing Agile development practices to increase focus on high-quality software, eliminating need for frequent maintenance.✔️ Launched new beta program that partnered MEDHOST with up to 10 hospitals nationwide to proactively install and test quality of new software releases.✔️ Guided company’s migration to new Meaningful Use Stage III product standards as executive sponsor, partnering with government agency to obtain necessary certification to continue selling electronic health record (EHR) products.

I advanced again to an executive-level position and assumed management of 200 internal staff members and nine off-shore teams with 72 contractors to develop product direction, design, and enhancements. HMS also rebranded to MEDHOST in 2012 and I transitioned with the company.✔️ Built and administered annual departmental expense budgets, preparing quarterly and annual product progress and profitability reports for executive team.✔️ Contributed to strategy and long-term planning meetings with senior management and Board of Directors, representing needs of product development function and all ongoing projects.✔️ Spearheaded development projects to remain compliant with new Meaningful Use Stage I and II certification standards, successfully directing change management processes with minimal downtime.✔️ Streamlined development and new feature release processes by migrating primary application’s software from legacy version (RPG) to emerging, high-level Java programming language.

Atfter several front-line development and management roles, I was promoted to coordinate design, development, and maintenance of all product lines, establishing standard departmental processes and procedures to champion high levels of quality and performance.✔️ Programmed, tested, evaluated, and supported flagship healthcare applications to drive customer satisfaction.✔️ Provided application training for new programmers and product users based on companywide best practices.