Rick Cerny Email & Phone Number

Seasoned business owner, executive team member, and sales professional with extensive leadership experience in accounts receivable management industry. Track record of increasingly responsible positions in client services, technology, merchant operations, product development, and pricing, based on consistently strong results, successful technology deployments, and client relationship management. Highly experienced in startup, facilitation, and expansion of financial services' operational infrastructure to increase revenue generation, employee engagement, and customer service excellence. Expertise in identifying collection industry trends and driving product and pricing strategies, managing substantial enterprise-wide projects, and increasing top-line growth through new sales in all industry sectors. Excel in design of new technology and operations solutions. Significant experience in highly regulated environments and adept at managing risks.Recognized as a collaborative leader who builds strong relationships across all verticals to gain organizational support and cross-functional alignment for key initiatives by developing trust and understanding interpersonal styles. Navigate prospective new customers through diligent research and thoughtful preparation, cultivating connections by understanding current issues and concerns, anticipating objections, and knowing prospects’ short and long-term expectations. Build high-functioning and diverse solution teams by matching capabilities with desired collection work strategy, maximizing empowerment, providing quality interaction, and being open to varied opinions. Operate as a change agent by inspiring prospect and provider team members with innovative ideas, process improvements, identifying root causes of problems, and offering decisive, realistic, and sound solutions.

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  Ohio Wesleyan University

  Business Administration And Broadcast Communications, Minor: Political Science