Rick Chander Email & Phone Number

Greater Toronto Area, Canada

Toronto, Canada Area

• Manage Canada Post’s Automotive and Insurance client portfolios with a focus on business development and retention (Ford, GM, Honda, Toyota, Manulife, Sunlife, Economical, etc…) o Accountable for an annual financial target of $20 million• Responsible for supporting clients in all aspects of marketing, distribution, logistics and pricing o Develop successful marketing programs that drive sales for customers o Ensure each client is set-up with the most efficient and cost… Show more • Manage Canada Post’s Automotive and Insurance client portfolios with a focus on business development and retention (Ford, GM, Honda, Toyota, Manulife, Sunlife, Economical, etc…) o Accountable for an annual financial target of $20 million• Responsible for supporting clients in all aspects of marketing, distribution, logistics and pricing o Develop successful marketing programs that drive sales for customers o Ensure each client is set-up with the most efficient and cost effective products o Manage all customer complaints and issues• Collaborate with cross-functional teams to ensure all accounts are maintained and serviced to the highest standards• Communicate with product team to ensure that products and services are being created based on customer feedback• Develop account plans to determine gaps and opportunities for each client o Develop appropriate solutions by identifying and assessing the customer’s business needs o Prepare and develop effective sales presentations to promote products and services o Work closely with all client’s to help navigate them through all products and services• Cultivate close bonds with all clients to create long lasting relationships Show less

Toronto, Canada Area

• Build and manage all strategic partner relationships with an emphasis on discovering opportunities to develop new data solutions and options for marketing, analytics and database optimization o Support $9.7 M in revenues through data consultation with partners including Dunn and Bradstreet, Environics Analytics, MPAC, Equifax, Statistics Canada• Provide customer support and manage deliverables on all partner contracts o Ensure KPIs and SLAs are met as defined in the contract… Show more • Build and manage all strategic partner relationships with an emphasis on discovering opportunities to develop new data solutions and options for marketing, analytics and database optimization o Support $9.7 M in revenues through data consultation with partners including Dunn and Bradstreet, Environics Analytics, MPAC, Equifax, Statistics Canada• Provide customer support and manage deliverables on all partner contracts o Ensure KPIs and SLAs are met as defined in the contract • Support Business Development Managers and Sales with all data related direct marketing needs including, developing marketing campaigns, creating targeting strategies, profiling, analytics and data hygiene• Responsible for the creation of analytics and targeting data products (profiles, models, appends) o Collaborate with different lines of business to identify opportunities to leverage existing data and/or third party data for new products and services• Accountable for research, negotiation and acquisition of third party data to enhance master database • Collaborate with different lines of business to implement new data product initiatives• Project management - create product plans, high level business requirements and schedules for new products and services• Recognize risks and opportunities based on customer insights, market scans, trends and analyses - recommend appropriate business solutions/strategies• Prepare product and marketing strategies as the primary input for the formulation of corporate strategies• Identify gaps in products and services based on user feedback and post campaign results Show less

Toronto, Canada Area

Managed both Canadian and US key distribution partners (ISOs/Distributors & Corporate Accounts) with a focus on growth, partner satisfaction, and maintaining high level relationships.o Partners include: Esso, Canadian Tire, Pioneer, Gateway News, Harbortouch and Payment Alliance

Toronto, Canada Area

Launched and operated a successful brunch restaurant in the Leslieville neighborhood of Toronto.

Managed a roster of over 80 clients (direct, brokers and agencies) in segments including, CPG, publishing, automotive, telecom, research, financial services, insurance, and moreo Clients include: Costco, CAA, VW, PGePROPEL, Cornerstoneo Met 100% of annual financial target of $2.7 million

• Managed relationships on complex/strategic accounts• Uncovered opportunities for growth within existing accounts and communicated to sales

• Maintained and managed assigned Core & Secondary accounts and worked closely with Sales to ensure maintenance of those accounts

•

• Responsible for the overall satisfaction and retention of approximately 60 clients including: Rogers Media Publishing, Columbia House, Canadian House and Home, DoubleDay Canada Book Club, Toronto Life etc.• Conceived, designed and executed innovative approaches to sales and client service issues

• Coordinated with high profile clients to help develop their direct marketing campaigns• Provided consultative advice to clients regarding appropriate lists, industry products and services• Contributed to increased sales for the department by building new client relationships and expanding existing client sales by presenting new business opportunities• Prepared list recommendations and list plans

Toronto, Canada Area

• Responsible for client training, consulting and relations.• Performed Website Consulting and Maintenance.• Provided Training for company employees.• Responsible for remote software installations, initial setup and client support.• Participated in E-Commerce, Internet, Website, Software & Trade show Promotions.• Increased Market Share and Penetration of Proprietary Software in Automotive Dealerships.

Toronto, Canada Area

• Responsible for contacting sales leads and performing product demonstrations.• Responsible for customer service – technical support, ordering parts and small repairs.• Performed cold call sales.

Bachelor Of Arts, Urban And Economic Geography

Post Graduate Course, New Venture Start Up