Rick Clapes Email & Phone Number

Cleveland, Ohio, United States

Bowling Green, Kentucky, United States

Central City/ Black Hawk, Co

Director of Slot Operations (2014 – 2022) • Work in collaboration with the General Manager to oversee all daily operations including slot operations and repair and ensuring compliance with regulatory agency rules and regulations. • Provide strategic leadership and guidance for all slot operations, developing and implementing plans around service strategies. • Create monthly and annual budgets for the slots and slot repair departments, managed in a manner that increased operational efficiency and cost effectiveness.• Continually review slot machine performance, executing the proper course of action as needed to ensure machines work in line with company standards. • Manage all Casino Shift Managers and all slot employees, providing training and development designed to drive increases in both individual and team performance. Manager on Duty (2013 – 2014)• Partnered with the General Manager and Slot Manager to oversee all operations including the conduct of the casino team and compliance with all regulatory agencies.• Maintained responsibility for all casino operations including direct supervision of all casino team members. • Drove the staff’s delivery of exceptional service in all areas to promote increases in customer satisfaction and loyalty.• Addressed and resolved all guest complaints and issues in a timely, highly professional manner.

Black Hawk, Co

• Managed all slot technician personnel, setting work schedule to meet casino demand and providing coaching and training to set employees up for success.• Directed all daily repair and routine maintenance efforts for all slot equipment within the casino, working in a proactive manner to ensure operational effectiveness.• Ensured that all work and operations took place in compliance with all regulatory agency rules and regulations and verified that all games were set up in line with company standards.

Blackhawk, Co

• Managed all slot technician personnel, establishing work schedules and providing coaching for the tech team to drive increases in individual and team performance.• Coordinated and directed all efforts related to machine moves, conversions and new installs and verified all games were set up to ensure accuracy. • Supervised the daily repair and maintenance on all slot equipment, working in a manner in line with all regulatory agency.

Central City, Co

Casino Manager • Worked with the General Manager and Assistant General Manager, overseeing the daily operational of all gaming activities for slot operations, slot repair, table games and poker.• Managed monthly and annual budgets for all departments, working in a manner that drove increases in operational cost effectiveness.• Led the coordination of a number of key events including the successful installation of the Oasis 360 Casino Management System, the remodel of the gaming floor and the installation of new carpet on the gaming floor. Slot Manager (2006 – 2011) • Partnered with the General Manager and Director of Casino Operations to oversee all daily operations related to the Slot Operations and Slot Repair. • Provide strategic leadership for all slot operations, developing and implementing service strategies and continually reviewing slot machine performance to maintain operational effectiveness.• Create and manage monthly and annual budgets for slots and slot repair department, working in a manner that promotes cost effective operations in line with strict regulatory guidelines. • Maintained operational efficiency in terms of staffing, scheduling the Casino Shift Managers and all slot employees based on casino needs.Casino Shift Manager (1999 - 2006)• Worked in collaboration with the General Manager, the Director of Casino Operations and the Slot Manager to ensure operational effectiveness including the conduct of casino team members.• Maintained responsibility for all casino operations including directing supervision of all casino team members during their shift.• Ensured high quality guest relations within all areas of the casino, responding to and resolving all guest complaints and issues in a timely, professional manner. • Worked in a manner that ensured compliance with strict regulatory agencies in all areas.