Rick Coffey Email & Phone Number

Alpharetta, Ga, Us

Alpharetta, Ga, Us

Watkinsville, Georgia, Us

Alpharetta, Georgia, Us

Singapore, Singapore, Sg

Shiji Americas is one of the fastest growing technology and service providers in the American hospitality industry. Today, over 56% of all hotels in the U.S.A. use Shiji technology in their stack.• Set up and configured all Infrasys Cloud POS on Servers and Workstations for Hyatt and Peninsula Hotels new and existing locations in the US and Canada.• Traveled to site for Implementation of Infrasys Cloud POS• Set up Training Room for training sessions for one to two weeks training sessions.• Led User Acceptance Testing with site POS Champion and IT Department. • Trained management and employees on the Infrasys Cloud POS• Provided Infrasys Cloud Reporting training to Accounting Department• Onsite Go-Live Support for three to seven days• Interfaced daily with clients to identify new areas of opportunity and ensure customer satisfaction.• Documented and integrated necessary changes for additional UAT iteration• Created Documentation in SharePoint.

Austin, Texas, Us

Oracle MICROS provides stable, reliable, and secure point of sale (POS) systems for restaurants, hotels, resorts, casinos, stadiums, arenas, cruise ships, transportation hubs, and retail stores around the globe.• Set up and configured all MicrosPOS stations for Marriott/Starwood new and existing locations in the US and Canada.• Set up Training Room for training sessions for one to two weeks training sessions.• Led User Acceptance Testing with site POS Champion and IT • Documented and integrated necessary changes for additional UAT iteration• Trained management and employees on the Micros Simphony 2.7 and 2.9.• Trained management and employees on MyMicros.• Provided MyMicros Cloud Reporting training to Accounting Department• Interfaced daily with clients to identify new areas of opportunity and ensure customer satisfaction.

Atlanta, Georgia, Us

NCR is the world’s leading enterprise technology provider of software, hardware and services for banks, retailers, restaurants, small business and telecom & technology. • Provided technical support for NCR Silver POS and Silver Restaurant Pro , Retail Sales, Payment Processing, Inventory and Taxes• Setup and supported Apple iPad and Mac Mini Server.• Remotely install, troubleshoot and resolved network connectivity issues.• Used Salesforce to document all support calls.• Wrote technical support articles.• Trained new employees.• Received 100% customer satisfaction survey and employee evaluation for 2014 and 2015.