Responsible for leading all facets of a high-quality rental and workshop program, including reservations, lease creation and management, facility operations, risk management, customer service and guest relations, revenue collection, and coordinating inter-departmental communication (food services, facilities, custodial, and other programs) to serve each group and guest. • Initiated and ensured completion of nearly 70 annual rental and workshop contracts generating more than $500,000. This was an annual increase of $125,000 and increased revenue by 40% in rental income alone.• Worked closely with rental groups to ensure all aspects of the contract were completed including discussion of their activities and the certificate of insurance requirements that were necessary. • Led an on-site orientation and welcome for each rental group. Participants were enthusiastically welcomed to camp and provided with safety and risk management information to create a positive and fun stay. • By providing excellent customer service I effectively retained 100% of eligible rentals for annual retreats and conferences.• Ensured on-site activities were conducted in accordance with all policies and insurance requirements. • Recruited, trained, and supervised more than 25 volunteers to effectively present two signature events.• Managed the Camp Store including ordering, inventory, sales, and the POS system (Square).• Saved 10% on cost of goods sold by effectively managing inventory and projecting when inventory was needed. • Recruited and arranged schedules for adult education workshops with independent contractor specialists.• Marketed workshop programs and wedding rentals to grow our client base and fill empty weekends. • Maintained program websites to engage clients and register them through our registration software. • Generated over $10,000 in donations by providing excellent services to guests. • Taught first aid, CPR and AED training to summer camp counselors.

Responsible for directing all aspects of a comprehensive recreation program, including fitness, group exercise, intramural sports, aquatics, outdoor adventure trips, a climbing park, equipment rental, and informal recreation with over 1,000,000 annual participant touchpoints.• Managed an operating budget totaling more than $2,200,000.• Led and stabilized staffing during the COVID-19 Pandemic. Team consisted of 6 (six) full-time staff and over 250 part-time employees.• Proactively modified staffing and operational costs due to impacts on income during the pandemic. Was able to protect all full-time positions and support staff during this worrying period, while staying within budget.• Effectively and safely restarted programming in all areas after being shut down by the pandemic.• Modified operational systems and services to better protect users during and after the pandemic.• Assessed, modified, and implemented changes to programing, policies, and services to be more inclusive and customer centric.• Assisted in the development, managed, and assessed a reservation software system to comply with mandates. • Created effective marketing outreach to bring back previous members and recruit additional customers.• Successfully oversaw the hiring, onboarding, and training of over 250 new student staff to open for the Fall 2021 academic term.• Led the creation of alternative virtual programming, including esports, to provide services to our community.• Instituted new communication tools to communicate throughout the department more effectively.

Responsible for directing all aspects of a state-of-the-art recreation and wellness center.• Presented a business plan to Stanford's upper administration, including the CFO, to fund and operate the center.• Created programs and implemented technology and other business operations to open the center.• Coordinated integrated wellbeing initiatives through partnerships with University Human Resources, Contemplation by Design, Health Improvement Program, Occupational Health, Environmental Health and Safety, Residential Dining Enterprises, and Lands, Building and Real Estate.• Purchased $500,000 of fitness and facility equipment.

Responsible for directing all aspects of a comprehensive campus recreation program, including fitness, group exercise, intramural sports, club sports, aquatics, informal recreation, special events, and youth programs.• Recruited, hired, trained, supervised, and mentored 18 full-time employees and over 200 part-time staff.• Managed an operating budget totaling more than $3,700,000.• Increased revenue by $500,000, which is an increase of 25%.• Reorganized the Recreation Division to be more efficient and participant friendly.• Created and implemented a strategic plan for the Recreation division.• Assisted in the procurement and development of a new Fitness Court.• Converted two underutilized programming spaces into a personal training and group fitness studio.• Served on the Office of Student Engagement's club approval review committee.• Revamped the process for hiring club sports coaches.• Fostered an environment that encouraged equity, inclusivity and diversity, innovation, customer service, learning and teamwork.• Provided outstanding programming, facilities, and equipment to assist in the leadership development, wellbeing, recruitment, and retention of students.• Assessed recreation programs, facilities and equipment and interpret the results to improve recreation services.

Responsible for directing all aspects of a comprehensive Recreation and Wellness Department, including facility operations, fitness, wellness, group exercise, leadership training, intramural sports, sport clubs, aquatics, informal recreation, special events, climbing wall, outdoor trips and equipment rental.• Lead management employee in the development of the award winning $11,300,000 Student Recreation and Fitness Center. Center opened in 2007.• Developed programs and policies and hired and trained staff to open the Student Recreation and Fitness Center.• Researched, evaluated bid and purchased more than $1,500,000 in equipment, fixtures and furnishings.• Recruit, hire, train, supervise and mentor ten (10) full-time employees and over 175 part-time student staff. • Manage an operating budget of more than $2,300,000 and a total budget of nearly $3,200,000. a 1,600% increase.• Develop program policies and procedures to ensure inclusivity, safety, sportsmanship and participation.• Oversee the department’s involvement in community engagement and service learning programs.• Gained support from upper administration and provided guidance to staff in financing, installing, and developing programming for the $275,000 Leadership Challenge Center project.• Implemented Late Night, a program that has generated campus spirit and has grown to over 7,000 participants.• Increased recreation usage from 20% of the student population to 65%. • Under-represented minorities and lower-division students rated CSUSB Recreational Sports as the highest quality student service on-campus and all students rated the program the second highest quality program.• Implemented a variety of sustainable features, including being the first in California to install ReRev, an electricity generating system, on 20 elliptical machines. • Played an active role in passing two student referendums to improve recreation opportunities for students.• Serve as a campus Title IX investigator.

Responsible for coordinating a comprehensive campus recreation program, including the planning, assessment, and operation of the Aztec Recreation Center, intramural sports, informal (open) recreation, sport clubs, aquatics, and special events.• Recruited, hired, trained, supervised, and mentored a full-time facility operations supervisor, two graduate assistants, and over 100 part-time student staff: including intramural sports supervisors, officials, facility supervisors, weight room supervisors, lifeguards and water safety instructors.• Coordinated the scheduling of all recreational facilities owned by the Associated Students, and, in cooperation with Exercise and Nutritional Sciences (formerly Physical Education) and Athletics, coordinate the scheduling of all indoor and outdoor recreational facilities owned by the university.• Managed the intramural sports program involving 400 teams and 4,000 participants annually.• Recruited a donor to establish a $100,000 sport club endowment to fund student leadership awards.• Taught a Freshman Seminar class as part of the efforts to support a student’s first year experience.