Provide a variety of IT services to various clients encompassing Active Directory, Windows OS, Microsoft Office 365, Google Apps, Microsoft Exchange, Microsoft Teams, iOS applications, VPN, printers and other hardware, software and networking affairs, including anti-virus applications.* Deliver remote and onsite services to servers, workstations, phones, printers, data backup security and other needs for residential clients and small businesses.* Research, troubleshoot and correct a variety of new and recurring computer issues, often requiring software and security updates/upgrades.

Provided both on-site and over-the-phone technical services to small businesses and private households throughout the Chicagoland suburbs. Worked with a wide range of systems, ranging from Microsoft Office 365, Teams and Windows applications to VPNs, iOS devices and retail POS (point of sale) systems. Responsible for diagnosis, repairs, configuration, installation, security and troubleshooting of customer hardware, software and networks while maximizing client satisfaction.Representative clients included DeVry University, Szabo’s Rooter-Man Plumbing, Conceal Carry Training Academy, Restoration Techs, Hegemony Consulting and Noreen Heron & Associates.* Provided 24/7 remote diagnosis and made daily onsite service calls to provide technical support and services to end-users and businesses with diverse needs.* Managed setup, troubleshooting and upgrades of Active Directory, security, email (Intermedia, Microsoft Exchange), Internet connections and system backups per customer specifications.* Managed server room and network hardware, updated servers and end user workstations, managed printers and fax machines, and acted as emergency recovery technician as needed.* Researched new technology upgrades for client systems and troubleshot connections, operating systems, hardware and software issues, and tested system compatibility and functionality.* Authored instructions and documentation for new and existing technicians.

Responsible for planning, coordinating and monitoring/evaluating the installation, support and maintenance of advanced network routing, switching and security, servers and server software for business clients with various needs, ranging from software migrations to cloud solutions.* Orchestrated the building and configuration of servers for network monitoring, as well as installation, configuration and maintenance of administration networks.* Diagnosed and resolved Active Directory, Office 365, Microsoft Exchange, Webroot Admin Console, SonicWall, GMS Console and other issues across LAN, WAN and WLAN systems.* Collaborated with high-profile customers to assess long-range needs and optimize network performance via remote and on-site technology support.

Provided remote and on-site technology support and managed Service Provider to multiple high-profile clients.

Provided a high level of technical support and fulfilled IT/network-related service orders for clients throughout CPS (Chicago Public Schools). Scope of responsibility included remote desktop support, vulnerability scanning and other services for users at multiple levels.* Remotely diagnosed (Remote Access/VPN) and troubleshot issues with hardware, software/applications, networks and peripherals (e.g. printers) using the HP Service Manager tool.* Provided technical support and consultation to staff and teachers; monitored incidents and delivered project status updates to administrators.* Maintained user accounts in Active Directory.* Troubleshot email issues for Outlook 2003/2007/2010 and FirstClass student collaboration tool.

Provided technical services and support for Lexmark printers at various store locations, including troubleshooting and repair of printer hardware and networks.* Diagnosed printer issues, provided technical support and managed daily work tickets.* Installed new/refurbished hardware, set up/configured printers and trained users.

Provided hands-on networking/desktop support, as well as in-house troubleshooting and service for computer workstations, peripherals and components.* Troubleshot and corrected a variety of new and recurring computer issues for assigned accounts, often requiring collaboration with interdisciplinary professionals.* Prioritized and completed daily work tickets for hardware, software, security and network connectivity issues.