Rick Douglas Email and Phone Number

• Maintain a high-volume workload within a fast-paced environment. Assist an average of 350 customers weekly and met performance goals in all quality audit areas with a 90% or better. Provided excellent customer service to internal and external customers. Completed company polices and procedures fully and accurately• Responsible for creating client portal and onboarding lifecycle program• Provides smooth transition and transparency for new and current clients while establishing new… Show more • Maintain a high-volume workload within a fast-paced environment. Assist an average of 350 customers weekly and met performance goals in all quality audit areas with a 90% or better. Provided excellent customer service to internal and external customers. Completed company polices and procedures fully and accurately• Responsible for creating client portal and onboarding lifecycle program• Provides smooth transition and transparency for new and current clients while establishing new online accounts and other services • Assists Financial Advisors with projects such as cost basis, auditing, and other administrative functions • Creates and maintains the functionality of client RMDs • Identifies problems in a timely manner simultaneously prioritizing compliance measures and client confidentiality • Initiates ACH transfers, account consolidation (if applicable), wires, EFT, and journals • Coordinates with Financial Planner in gathering client financial qualitative and quantitative information for financial planning • Maintains relationship with custodians for transactional, maintenance and risk management on client brokerage and retirement accounts • Serves as first point of contact for 10-15 client verbal transactional requests daily • Complied with all continuing educational requirements • Provides assistance on business process, improvements and report client experience for system updates (Testing). Show less