Collaborated with Sales Leadership to drive sales success across all channels by providing strategic data analysis. Built strong relationships with internal teams and achieved exceptional customer service levels. Spearheaded billing system migration, achieved significant metric improvements, managed retail operations, and led enterprise-wide programs for sales growth and performance enhancement.

Spearheaded the transformation of the Altice USA Retail Channel through the implementation of best practices and the establishment of a dynamic sales culture. Acted as a liaison between Corporate, Field Management, Marketing, and Sales Operations, collaborating seamlessly to surpass sales and revenue objectives. I also led several enterprise-wide programs, including the Retail Master Huddle Program, Retail Supervisor Development program, 140% Mindset Project, RSA Recruitment Brochure, RSA Recognition Program, and Row 36 Project.

Led and managed a high-performing team of 4 supervisors and 30 direct sales reps in KY, WV, and OH.● Increased direct sales PSU connects by 9.2% and customer relationship connects by 21.6% YoY for 2015.● Improved direct sales rep headcount by 66.7% and supervisor headcount by 100%.● Minimized direct sales monthly relationship churn from 18% to 4.6% (1,340 bps).

By conducting quality sales presentations to new customers, I promoted the sales of Spectrum residential products and services and achieved established sales goals and quotas. With 49 direct sales reps and 5 supervisors over three states, I successfully grew direct sales video connects by 19.1% and customer relationship connects by 9.2% YoY in 2012. Additionally, I surpassed the district direct sales video connect budget by 6.3% in 2012 and extended direct sale PSU connects by 33% YoY in former New Wave properties. I also served as a member of the winning management team of the Insight Corporate Cup in 2012.

As a Direct Sales Supervisor, I directed daily reporting, field coaching, interviewing, hiring, and all aspects of running a direct sales department. To enhance rep proficiency with the script and objection handling, I developed "One Off" training unit decks. I replaced a manager and supervisor and also raised the direct sales team headcount by 50%. Furthermore, set Bowling Green District's all-time record for monthly Direct Sales video connects at 403 in 2010.

Sold and installed digital video, internet, and phone services. Field-trained new direct sales reps while exceeding sales quota of 30 video connects every two-week pay period. Represented the company at SCAD, Savannah State, and AASU events.● Sold and connected over 1,100 new residential accounts for 2008.● Managed 11% of total system Dish Win-Backs with 128 Winback connects in 2007.