Rick Edens Email & Phone Number

San Tan Valley, Az, Us

Gilbert/Chandler

Gilbert, Arizona, United States

Chandler And Gilbert Locations

Gilbert, Az

Manage store operations, sales, and margin performance. Oversee 146 store personnel comprised of 3 Assistant Manager direct reports and 7 additional direct reports. Execute business strategy by leading teams, reacting with agility to internal and external factors, and developing key relationships with customers, workforce, and community. Empower teams to deliver world-class customer service. Manage store expenses, merchandising standards, policy and procedure compliance, safety, security, training, mentoring, and scheduling.Successfully created a scorecard to track performance.Improved metrics reporting, standards, and analytics of the store’s progress. Increased productivity by 8% on average and specialized sales by 20%.Achieved high-volume, bottom-line sales; surpassed the store target by 3% and comp by 7%.Improved quarterly customer focus scores for 3 of 4 quarters; received sales and customer service incentives.Created a collaborative, customer-centric work culture; developed meaningful relationships with employees and customers to reduce employee turnover and promote customer loyalty.Coordinated store payroll and managed expenses by increasing top volume/revenue and reducing bottom line.Led visual merchandising, store promotions, specialty sales, and customer shopping experiences.

Gilbert, Az

Managed non-sales, front-end and back-end operational activities to facilitate the store’s ability to drive sales and provide superior customer service. Led pricing, signage, area recovery, freight flow, stocking/inventory, assembly, product fulfillment delivery, cashiers, and facility service.Successfully managed open and closing procedures, cash deposits, and outflow for a multi-million dollar retailer.Achieved 100% store compliance with safety procedures.Assumed interim responsibility of the store during understaffed periods or the absence of the Store Manager.Built and developed a professional team of managers fostering a culture of efficiency and commitment to the customer experience; recruited, hired, trained, mentored, and coached staff.Streamlined mission-critical coordination across day and night operations; reduced impact to customer experience.

Gilbert, Az

Managed and drove sales and margin in alignment with the financial plan of the retail store by managing a sales team that develops customer relationships, pursues sales opportunities, and close sales. Oversaw sales initiatives for In-Store ProServices, Installed Sales, Special Order Sales, In Home Project Sales, Extended Protection Plans (EPP), and Credit.Built and developed a professional sales organization delivering optimal customer experience; maximized sales, margin, close rates, and average ticket.Served as the Store Sales Leader and Subject Matter Expert on the Lowe’s selling model; demonstrated extensive knowledge of sales techniques.

Gilbert, Az

Drove achievement of sales, margin, and profit goals for the store by providing management over teams and navigating the sales pipeline. Leveraged extensive product and sales management techniques to apply in an omni-channel environment. Collaborated with cross-functional organizational business units.Ensured “Best in Class” customer experiences and maximized market share in product categories.Successfully built and developed a professional sales organization staffed with top talent to increase sales, margin, close rates, and average ticket.Identified capability gaps and provided training and coaching/mentoring.

Gilbert, Az

Enabled and empowered a team of Customer Service Associates (CSAs) to deliver the best customer experience in the store. Managed customer-facing activities on the sales floor including greeting customers, listening to and probing to understand needs, and identify solutions. Executed non-customer facing activities including down stocking, inventory management, and area recovery. Coached, mentored, trained, and monitored CSAs in the area.Ensured departments are customer-ready; inspired engaging, customer-focused behavior.Mitigated and reduced customer complaints.Drove positive first impressions for customers entering the store.Led CSAs to meet the demands of the store by utilizing broad product knowledge and engaging employees and customers across departments.

Lake Havasu City, Az

Lake Havasu City, Az