Rick Gage Email & Phone Number

Lynnwood, Washington, United States

Seattle, Washington

Greater Seattle Area

Single point of contact for customers from the point they request mortgage assistance through the ultimate resolution of their loan.Sensitive to the nature of a distressed customer situation with a professional demeanor when communicating with customers. Set expectations about loan status and well prepared to possibly communicate difficult decisions to the customer. Oversaw a broad set of activities that included managing a portfolio of customers in default; guiding customers through loan modification; document validation; net present value modeling; second mortgage modifications; short sale; deed in lieu; and foreclosure. Expert in loan modification programs specific to the investor segments, including Fannie Mae, Freddie Mac, and FHA.

Greater Seattle Area

Fulfilled a 2-year contract role with Bank of America as a Mortgage Servicing Specialist within the Reverse Mortgage loan product servicing. Duties included research, loan balancing, reports, ACH automatic payment processing, collections, and document management.

Accounts receivable/collections

Responsible for accounts receivable management, including credit policy drafting, line of credit granting and collections. Additionally, provided month-end financial data for corporate accounting statements.