Rick Hoo Email & Phone Number

Singapore

• Achieved a 10% operational efficiency improvement by delivering a key client feature that assists store managers in efficiently managing inventory availability.
• Reduced support tickets by 5% through enhanced sitemap and user experience.
• Implemented strategic enhancements to the company's eCommerce product promotion engine, resulting in a significant sales uplift of 40% within a 3-month period.
• Led efforts in developing comprehensive product documentation, expediting new… Show more
• Led efforts in developing comprehensive product documentation, expediting new partners onboarding, and reducing time-to-market by 15%.
• Proficiently utilized JIRA and Confluence to create and maintain product roadmaps, manage product backlog, conduct sprint planning, oversee product increments, and craft user stories tailored to the eCommerce domain.

Singapore

• Successfully led complex system integration projects, successfully connecting the e-commerce platform with various enterprise systems.
• Successfully led a high-stakes project that was initially behind schedule and had unclear scope, delivering a Minimum Viable Product (MVP) on time and exceeding client expectations.
• Managed numerous change requests post-project initiation, maintaining project profitability through effective negotiation, scope management, and resource… Show more
• Managed numerous change requests post-project initiation, maintaining project profitability through effective negotiation, scope management, and resource allocation.
• Monitored contracts and service level agreements to identify potential risks and implemented mitigation actions to protect the development process from unforeseen delays and costs.
• Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals. Show less

Singapore

• Spearheaded the development and implementation of AI-powered chatbot solutions for diverse clients across Southeast Asia, including major healthcare companies like Bayer Women's Healthcare and Omron Healthcare.
• Collaborated with the business development team to prepare and present RFPs and sales pitches, successfully securing new business opportunities and expanding the client base.
• Developed and maintained strong relationships with key client stakeholders, fostering trust and… Show more
• Developed and maintained strong relationships with key client stakeholders, fostering trust and long-term partnerships.
• Mentored junior project managers and account managers, providing guidance on project management best practices and stakeholder engagement, which helped them improve their project delivery skills and confidence.
• Led the entire project lifecycle, including conceptualization, scope definition, and management of development through to final deployment.

Singapore

• Project managed 3 of the biggest accounts such as Intel Corporation, Epson and Lenovo.
• Website optimization with the capabilities of Adobe Experience Manager for Intel.
• Managed EDM marketing for Epson and Lenovo.
• Built and maintained Content Management System for Lenovo.
• Provided the costing and timeline for business pitching.

• Project managed Dow Corning, Audi, Forevermark, Mastercard with a value totaling $2 million dollars.
• Spearheaded a mobile app development project for Dow Corning, creating an innovative self-serve product catalog that improves user engagement and streamlined product access.
• Managed Audi CRM system revamp and site launch and translated business requirements to technical requirements.
• Managed National Gallery CRM system build and enhancement, vendor and stakeholders… Show more
• Managed National Gallery CRM system build and enhancement, vendor and stakeholders management.
• Managed various campaign sites for MasterCard across ASEAN regions

Singapore

Singapore

• Defined system requirement specifications and project timeline.
• Worked with the project manager to obtain necessary resources.
• Facilitated problem solving and collaboration between internal and external developers.
• Designed the test plans of the CRM systems and deployment.
• Involved in application development and system enhancements.
• Provided daily support and maintenance of the system.

Pmp Certification, Project Management

Bachelor Of Computer Science, Computer Science

Education record