• Achieved a 10% operational efficiency improvement by delivering a key client feature that assists store managers in efficiently managing inventory availability.• Reduced support tickets by 5% through enhanced sitemap and user experience.• Implemented strategic enhancements to the company's eCommerce product promotion engine, resulting in a significant sales uplift of 40% within a 3-month period.• Led efforts in developing comprehensive product documentation, expediting new… Show more • Achieved a 10% operational efficiency improvement by delivering a key client feature that assists store managers in efficiently managing inventory availability.• Reduced support tickets by 5% through enhanced sitemap and user experience.• Implemented strategic enhancements to the company's eCommerce product promotion engine, resulting in a significant sales uplift of 40% within a 3-month period.• Led efforts in developing comprehensive product documentation, expediting new partners onboarding, and reducing time-to-market by 15%.• Proficiently utilized JIRA and Confluence to create and maintain product roadmaps, manage product backlog, conduct sprint planning, oversee product increments, and craft user stories tailored to the eCommerce domain.• Skillfully managed conflicts and competing demands from stakeholders through effective prioritization.• Possessed knowledge of common integration methods for SaaS solutions, including APIs, webhooks, data import/export, and SSO. Show less

• Successfully led complex system integration projects, successfully connecting the e-commerce platform with various enterprise systems.• Successfully led a high-stakes project that was initially behind schedule and had unclear scope, delivering a Minimum Viable Product (MVP) on time and exceeding client expectations. • Managed numerous change requests post-project initiation, maintaining project profitability through effective negotiation, scope management, and resource… Show more • Successfully led complex system integration projects, successfully connecting the e-commerce platform with various enterprise systems.• Successfully led a high-stakes project that was initially behind schedule and had unclear scope, delivering a Minimum Viable Product (MVP) on time and exceeding client expectations. • Managed numerous change requests post-project initiation, maintaining project profitability through effective negotiation, scope management, and resource allocation.• Monitored contracts and service level agreements to identify potential risks and implemented mitigation actions to protect the development process from unforeseen delays and costs.• Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals. Show less

• Spearheaded the development and implementation of AI-powered chatbot solutions for diverse clients across Southeast Asia, including major healthcare companies like Bayer Women's Healthcare and Omron Healthcare.• Collaborated with the business development team to prepare and present RFPs and sales pitches, successfully securing new business opportunities and expanding the client base.• Developed and maintained strong relationships with key client stakeholders, fostering trust and… Show more • Spearheaded the development and implementation of AI-powered chatbot solutions for diverse clients across Southeast Asia, including major healthcare companies like Bayer Women's Healthcare and Omron Healthcare.• Collaborated with the business development team to prepare and present RFPs and sales pitches, successfully securing new business opportunities and expanding the client base.• Developed and maintained strong relationships with key client stakeholders, fostering trust and long-term partnerships.• Mentored junior project managers and account managers, providing guidance on project management best practices and stakeholder engagement, which helped them improve their project delivery skills and confidence.• Led the entire project lifecycle, including conceptualization, scope definition, and management of development through to final deployment.• Established, implemented, and maintained information security management systems, helping the company obtain ISO 27001 certification in 2019. Show less

• Project managed 3 of the biggest accounts such as Intel Corporation, Epson and Lenovo.• Website optimization with the capabilities of Adobe Experience Manager for Intel.• Managed EDM marketing for Epson and Lenovo.• Built and maintained Content Management System for Lenovo.• Provided the costing and timeline for business pitching.

• Project managed Dow Corning, Audi, Forevermark, Mastercard with a value totaling $2 million dollars.• Spearheaded a mobile app development project for Dow Corning, creating an innovative self-serve product catalog that improves user engagement and streamlined product access.• Managed Audi CRM system revamp and site launch and translated business requirements to technical requirements.• Managed National Gallery CRM system build and enhancement, vendor and stakeholders… Show more • Project managed Dow Corning, Audi, Forevermark, Mastercard with a value totaling $2 million dollars.• Spearheaded a mobile app development project for Dow Corning, creating an innovative self-serve product catalog that improves user engagement and streamlined product access.• Managed Audi CRM system revamp and site launch and translated business requirements to technical requirements.• Managed National Gallery CRM system build and enhancement, vendor and stakeholders management.• Managed various campaign sites for MasterCard across ASEAN regions• Responsible for end-to-end project management, inclusive of initiating, planning, scoping, costing, scheduling, monitoring and controlling, closing off projects.• Actively involved and supported teams in content strategy, social media strategy SEO/SEM strategy, analytic planning for various accounts. Show less

• Defined system requirement specifications and project timeline.• Worked with the project manager to obtain necessary resources.• Facilitated problem solving and collaboration between internal and external developers.• Designed the test plans of the CRM systems and deployment.• Involved in application development and system enhancements.• Provided daily support and maintenance of the system.