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I benefit from North and Central American experience in a wide spectrum of hospitality leadership positions. Recently completing over 27 years with Accor as General Manager and Regional Vice President overseeing; operations, owner and labor relations, strategic and capital planning and financial performance for branded residences and hotels. I have property management and owner association expertise earned from experiences in urban and resort properties in California, Florida, New Mexico, Colorado, Utah, British Colombia, Acapulco, Massachusetts and Riviera Maya. Roles included project development, governance, compliance, sales, owner benefits, design, pre-opening preparation and openings, Director on HOA Boards, corporate relations and operations.With a career focused on achieving luxury standards, I started in food and beverage, transitioned to rooms then by the age of 30, advancing my career to being Managing Director of Deer Valley’s Stein Eriksen Lodge. During my tenure at Stein’s, the property achieved the coveted Conde Nast Traveler Magazines Best Hotel/Resort in the world. The opportunity presented itself to relocate to Telluride and successfully lead the Doral/Carefree Resorts transition from foreclosure to rebirth, serving as the opening General Manager of The Peaks Resort and Spa. Our love for Colorado’s San Juan Mountains propelled my wife and me to raise a family in nature’s grandeur. The developers of Franz Klammer Lodge offered me an opportunity to put down roots and learn residence club development and operations. This relationship flourished, inducting me into Fairmont and then Accor Hotels overseeing their benefit program and portfolio of American residential and mixed-use properties.Yearning for change and oxygen, we relocated to the warmth of Carmel Valley California. I now share my knowledge, experience and leadership skills with interested parties. Whether task force or consulting I have an enduring passion for hospitality and success.
Rmh Hospitality Consulting
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Project ConsultantRmh Hospitality Consulting Aug 2023 - PresentCarmel Valley, California, United States
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Regional Vice President Residential OperationsAccor Jul 2016 - Aug 2023North And Central AmericasResponsible for the strategic direction, operations, performance and owner relations for Accor's North and Central American residential properties. Actively engaged with development of regional mixed-use and free-standing residential projects. -
Regional Vice PresidentFrhi Hotels & Resorts Apr 2015 - Jul 2016AmericasResponsible for the overall operations, performance and strategic direction of FRHI Americas residential properties while supporting current and planning for future regional mixed-use developments. Maximize fee streams and profitability for Accor and benefit to ownership. -
Regional General Manager ~ Residential OperationsFrhi Hotels & Resorts Jan 2007 - Aug 2015North AmericaResponsible for operations and owner relations for FRHI's America's fractional and residential products. Managed and co-created FRHI’s Residential Benefit Company and owner rental and exchange programsAccountable for; product design, development of pre-opening, operating and capital budgets, procurement; owner/developer relations; supporting real estate sales, rental management; selection and development of staff; compliance with governing documents, policies and procedures. Overseeing capital reserve planning and capital projects, management and affiliation agreements negotiations, contract enforcement; management of property’s rental programs.
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General ManagerFairmont Heritage Place Franz Klammer Lodge Jul 1996 - Jan 2007Telluride, CoOrchestrated the opening of the Franz Klammer Lodge, a $78 million – 63 unit, fractional ownership property. Responsible for; the specification and purchasing of operating supplies and furniture, fixtures and equipment, the selection and development of staff, creation of policies procedures and standards, and the implementation of comprehensive training programs. Achieved luxury service standards, satisfying expectations of a discerning ownership group. Managed the affairs of the owner’s association in compliance with real estate law. Instrumental in the success of the real estate sales, owner, guest and employee experience.
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Resort ManagerThe Boulders Resort – Carefree Resorts Sep 1995 - Jul 1996Scottsdale, ArizonaResponsible for managing hotel, food and beverage and retail operations with luxury levels of service and increased profitability. Implemented organizational structural changes resulting in double digit revenue growth. Managed 397 employees to achieve notoriety as America’s premier resort including AAA five Diamond rating and Andrew Harper’s Hideaway Report – “Best American Resort” recognition
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General ManagerThe Peaks Resort And Spa – Carefree Resorts Jul 1993 - Sep 1995Telluride, ColoradoSuccessfully led the transition of a luxury resort from foreclosure to profitability. Reversed the property’s image in the eyes of the staff, community and the travel industry. Managed the challenge of seasonal labor, reducing turnover on a staff of 400 from 250% to 65% within two years. Completed a $3 million capital improvement program, effectively repositioning the property and making target profit. Developed and implemented a strategic plan, real estate sales plan and spa membership sales plan resulting in $5.3 million in real estate sales, a 500% increase in spa memberships and operating revenue growth of 75% to annual sales over $13 million. Achieved Conde Nast Travelers Magazine’s recognition as “Third Best Spa in America”.
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Managing DirectorStein Eriksen Lodge Sep 1988 - Jun 1993Deer Valley ~ Park City, UtahResponsible for coordinating the activities of department heads to achieve maximum profitability and exceeding the expectations of guest and owner. Annually developed strategic plan, capital plan, quality improvement program and management development and succession plans. Responsible for overseeing 350 employees, engaging staff while maintaining effective employee relations. Managed rooms and restaurant renovations and preventive maintenance program to ensure the physical plant was kept in optimum condition. Through yield management and expense control programs, dramatically enhanced profitability. Earned Conde Nast Travelers Magazine’s Readers Survey “Top Mainland Hotel or Resort”; Zagat Readers Survey “Best Resort – Rocky Mountain Region”; Wine Spectator Magazine’s “Award of Excellence”.
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Assistant General Manager – Stein Eriksen LodgeStein Eriksen Lodge Deer Valley 1987 - 1988Deer Valley ~ Park City, UtahResponsible for overseeing the efficient operation of a 136-room condominium hotel featuring: a 140-seat full service restaurant; a 60-seat lounge; a 45-seat specialty restaurant and 2,500 square feet of conference space. Developed an energy conservation program, a policy and procedure manual, a guest courtesy training program, departmental training programs, an employee appraisal program and an emergency response program. -
Front Office ManagerIntercontinental Hotels & Resorts 1985 - 1988Mark Hopkins Hotel ~ San FranciscoResponsible for front office operations including the reception, cashiering, night audit, reservations, uniformed services, guest relations, garage and telephone departments. Managed a staff of 75 employees operating under six different union contracts. Achieved an objective of maximizing average room rate, hotel occupancy and guest satisfaction at this 392 room luxury hotel. Formulated and administered room’s departmental budget. Assisted in the development of the property’s business plan and was an active member of the executive committee. Ability to lead and motivate staff resulted in a promotion from assistant manager to front office manager -
Director Food And Beverage ServicesTamarron Resort 1984 - 1985Durango, ColoradoResponsible for all aspects of food and beverage service at this 389 unit, AAA 5-diamond rated resort. Managed a seasonal staff of 80 employees servicing a 110-seat fine-dining restaurant, a 160-seat full service restaurant, a 50-seat delicatessen, two bars, and conference facilities. Oversaw: the selection, training, and coaching of staff; budget development; forecasting and cost control; and menu and wine list development.
Rick Houston Skills
Rick Houston Education Details
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Hotel And Restaurant Management -
Culinary Production
Frequently Asked Questions about Rick Houston
What company does Rick Houston work for?
Rick Houston works for Rmh Hospitality Consulting
What is Rick Houston's role at the current company?
Rick Houston's current role is Consultant | Hospitality Industry Leader, Resort Property Management Expert.
What is Rick Houston's email address?
Rick Houston's email address is ri****@****rhi.com
What is Rick Houston's direct phone number?
Rick Houston's direct phone number is +121271*****
What schools did Rick Houston attend?
Rick Houston attended University Of Nevada-Las Vegas, Cañada College.
What are some of Rick Houston's interests?
Rick Houston has interest in Education.
What skills is Rick Houston known for?
Rick Houston has skills like Customer Service, Budgets, Event Management, Hospitality Management, Management, Hotel Management, Strategic Planning, Micros, Opening Hotels, Hospitality Industry, Customer Satisfaction, Restaurants.
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Rick Houston
Founder & Ceo At Harmonic Light Sciences Llc | Innovating Wellness With Radiancewave Red Light Therapy BedsCape Canaveral, Fl -
3rmhouston.com, gordon.edu, gordon.edu2 +197886XXXXX
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